For die-hard gamers, Sony introduced an online subscription-based service known as PlayStation Plus. Once subscribed, you will get a ton of exclusive games and features.
However, several gamers complain that their PS Plus is not functioning correctly. After facing the same issue, I tried multiple methods to fix the issue and found some working ones.
If you are here after facing the same issue, don’t worry, I’ve got your back. In this article, I will show you six working methods that solve the issue on my PS5. So, let’s get started!
Why is Your PS Plus Not Working?
The primary reason behind PS Plus not functioning correctly is that the Sony PlayStation Network server is down. Besides, if the PS Plus subscription has expired or your console is not updated to the latest version, you may also encounter the PS+ not working issue.
As the PS Plus is an online base gaming portal, you will need a stable and high-speed internet connection to access the portal. So, you may also experience the same issue if your internet connection is unstable.
If there is a connectivity issue, you may be unable to access the PS Store or game catalog. Instead, you will be stuck at the PS loading page.
Once you identify the main culprit behind the issue, fixing the PlayStation Plus errors is pretty simple and straightforward. Move on to the next section to solve the PS+ not working issue.
How to Fix PlayStation Plus Not Working
The most straightforward method of fixing PS Plus not functioning is to restart your PlayStation console. Besides, you must ensure a stable internet connection and PlayStation system software is updated to the latest version. Also, check for the PlayStation Network Server status.
If the basic fixes fail to resolve the issue, you should restore the PlayStation Licenses and rebuild the PlayStation Database to solve the connectivity issues of PlayStation Plus.
Consider the following methods to solve the PS+ not working issues.
Here are the methods to fix the PS Plus not functioning issue:
1. Restart PlayStation Console
First thing first, before diving into the more complex fixes, restart your console. Most of the PS Plus-related problems can be solved with a simple reboot. Check the subsequent instructions to restart your console.
Here’s how to reboot your PlayStation:
For PlayStation 4
- Press and hold the PS button on your DualShock 4.
- Select Power from the menu.
- Choose Restart PS4 from the Power Options.
For PlayStation 5
- Open Control Center by pressing the PS button on your DualSense.
- Navigate to the Power Options at the right of the screen.
- Select Restart to reboot the console.
After restarting the console, check whether the PS Plus is working or not. If the problem persists, jump to the next fix.
2. Check PlayStation Network Server
Because of the server-based design of PS Plus, you need to ensure the PSN (PlayStation Network) server is running without an issue.
When the server is down, you may encounter cannot connect to a server type error resulting in the PS+ not functioning issue. To check the PSN server status, head over to the NETWORK SERVICE STATUS page of PlayStation Network.
If the network service status shows no issue, maybe the problem is with your internet connection. For checking your internet connectivity, move on to the next fix.
3. Check Internet Connection
A high-speed internet connection is required for PlayStation to work correctly. It’s recommended to use at least 5 Mbps or higher broadband connection.
An unstable connection can restrict your PlayStation console from connecting to PSN, leading to error code WS-44949-0.
To ensure a stable internet connection, check the internet speed using an Internet speed tester application or website. If you find issues with your internet, restart your router. Also, check if the WiFi has a strong signal.
After performing the necessary step for fixing your internet connection, check whether it solves the PlayStation Plus not connecting error.
4. Update System Software
Sony has a high reputation for fixing major bugs within no time. When most users report an issue, Sony quickly fixes the bugs with a system update. Usually, PlayStation searches for updates in the background and only prompts to install them.
However, sometimes, you may not get the update automatically, and looking for the update manually is the only option to update the system software. To update your PS console, perform the following steps.
Check the steps below to update the PlayStation firmware:
For PlayStation 4
- Turn on your PS4 and go to Settings.
- Choose System Software Update from the menu.
- Select Next when the update file is downloaded.
- Click on Update to update PS4 firmware.
For PlayStation 5
- Turn on your PS5 and navigate to Settings.
- Select System from the menu.
- Navigate to System Software > System Software Update and Settings.
- Select Update System Software to update the system.
Quick Note: If your system is already running on the latest version, the Update System Software option will be unavailable.
5. Restore PlayStation Licenses
If you are facing a purchase error or are unable to share PS Plus on PlayStation, restoring the Licenses can resolve the issue along with the not connecting issues of the PS Plus. For step-by-step instructions, check the following steps.
Follow the subsequent process to restore PlayStore Licenses:
For PlayStation 4
- Switch on PS4 and go to Settings.
- Choose Account Management from the menu.
- Select Restore Licenses.
- Click on the Restore button at the bottom of the page.
- Wait for the confirmation message.
For PlayStation 5
- Switch on PS5 and go to Settings.
- Choose Users and Accounts from the menu.
- Navigate to Other > Restore Licenses.
- Click on the Restore button.
Once the License is restored, restart your PlayStation and check whether it resolves the PlayStation Plus not connecting issue.
6. Rebuild PlayStation Database
Performing the rebuild database option will restore your PlayStation database so that it can easily access the files. It will resolve most PS issues like PlayStation not downloading games and PS Plus not functioning correctly.
You must turn off the console entirely before performing the following steps. Once the console is turned off, consider the following process to rebuild the PS database.
Perform the following steps to rebuild the PlayStation database:
For PlayStation 4
- Press and hold the Power button for seven seconds until you hear a beep.
- Plug your DualShock 4 controller via the original USB.
- Press the PS button to go to the Safe Mode menu.
- Select Rebuild Database from the menu.
For PlayStation 5
- Press and hold the Power button of your PS5 for seven seconds.
- Plug your DualSense controller into PS5 via the original USB.
- Press the PS button to enter the Safe Mode menu.
- Choose Clear Cache and Rebuild Database from the menu.
- Select Rebuild Database.
Rebuilding the database can take several minutes. Wait with patience until the process is complete. Once the database is rebuilt, connect your and with PS Plus, and it will resolve the PS+ not connecting issues.
Frequently Asked Questions
Why can’t you access your PS Plus games?
If you cannot access your PlayStation Plus games, ensure your account’s billing is up-to-date. Your PS Plus games will be unavailable if your subscription has expired. Also, check for the PlayStation Network Server status.
Why can’t you play PS Plus games after your subscription ends?
When the PS Plus subscription ends, you can no longer access the previously downloaded games as a member of PS Plus. However, if you purchase avatars and content at a discounted price, it will still be available.
Is PlayStation server down right now?
To check the current status of the PlayStation Network server, go to DownDetector or the NETWORK SERVICE STATUS page of PlayStation Network. Here you will see the live status of the PSN server for your region.
Wrap Up
Restarting the PlayStation console can solve most problems caused by misconfigurations or connectivity issues. Besides, ensure the PSN server has no issue as most of the time, PS+ not connecting issues occur because of the maintenance of the server.
If that doesn’t resolve the issue, you should try updating the system software, restoring PS Licenses, and rebuilding the PS Database.
Which method did solve the PS Plus connectivity issue? Let me know in the comment below.
