The Delegate function in MS Teams allows you to manage your business calls when you are busy with other tasks. But you must require an Enterprise Voice or Business Voice license to access the Teams delegation feature.
If you already own such a subscription, setting up the delegate option takes only a few moments. Read through this article as I explain the appropriate way to do so.
Let’s begin!
How to Set Up a Delegate To Take Your Calls In MS Teams
You can set up a delegate to take your calls in Teams, but first, you must pick Someone in Teams to add as a delegate. You can quickly do it from the Teams Settings and then Manage delegates. Add the person you want as a delegate to give the permission to access Teams Call.
After that, you should learn the procedures to make and receive calls as a delegate as well. Also, certain steps can help the delegate to put calls on hold.
Before that, check out the best ways to fix Microsoft Teams can’t join meetings.
Here are the steps to set up a delegate to take calls in Teams:
- Click on the three dots beside your profile picture in Teams.
- Choose Settings and then General.
- Click on Manage Delegates under the Delegation section.
- Switch to the Your delegates tab.
- Enter the person’s name you want to add as a delegate.
- Choose that person from the search result.
- Apply the permission you want to give the delegate— Make calls or Receive calls.
- Tick the boxes and hit the Add button.
After that, a notification will be sent to the person you chose. Next, click Back to Settings from the top and select Calls from the left pane.
Under the Call answering rules section, click on the radio button for Forward my calls. Select the drop-down button and choose My delegates from the list. 
Some users often ask whether it’s possible to call cell phones from MS Team. Actually, yes. MS Teams has inbuilt options to do it.
Additionally, if you want to receive calls before your delegate, you can change the settings too. Go to Settings > Calls. Click on the drop–down icon and choose your required seconds from Ring for this many seconds before redirecting this option.
How To Manage MS Teams Meeting Delegation
To manage the delegation options in MS Teams, the delegator’s account must be set as default in Teams Meetings. Furthermore, you should use the Windows application version as the MS Teams app must connect to Outlook to read the delegate settings and run outlook with Teams at the same time.
Note: It’s recommended that the delegate sign into Teams on the Windows PC simultaneously when granting delegate access.
Here are the steps to set up Teams meeting delegation:
- Log into Teams and Outlook from your PC.
- Switch Outlook to Online mode.
- Navigate to File and then Account Settings.
- Highlight the name and click Change.
- Unmark the Use Exchange mode option.
- Close and relaunch Outlook for the changes to apply.
- Go to File and select Account Settings.
- Choose Delegate Access in Outlook.
- Highlight or add the user you want to give the delegate access.
- Click on Permissions and select Editor access from Calendar’s drop-down list.
- Hit the OK button to exit.
After that, you must sign out and sign back into the Teams after adding the delegate to Delegator’s Outlook. In addition, the delegated person must sign out and sign back into the Teams account similarly to apply the changes.
Note: Keep in mind to enable cache mode in Outlook after making all the changes on Delegator’s PC.
You may also like to read Microsoft Teams set out of Office Alerts.
How To Make, Receive And Put Calls On Hold As A Delegate
A delegate can answer, deny or even put calls on hold, acting as the assistant of the main user. So, it’s essential to know how to do these tasks on behalf of someone else who adds you as a Teams representative.
Here’s how to make and receive calls as a delegate:
- Start or go to a one-on-one chat with the person you want to call.
- Input the number on the dial pad you want to call.
- Hit the Call button.
- Choose to call as myself or call as name of the delegator option.
Similarly, choose to receive the call as yourself or on behalf of the delegator when you want to receive a call as a delegate.
Note: Remember that the person who makes you a delegate can see the call list, including the calls you make and receive on their behalf.
Follow our best troubleshooting guide on Microsoft Teams can’t change status from offline.
To put calls on hold as a delegate, select More actions (dots icon) on the call window and choose the Hold button. 
After clicking the Hold button, all the persons on the call get notified that they have been put in the call hold position. Only the delegate and delegator can continue the call by clicking the Resume button.
For problems regarding MS Teams failed Calls error, read our post on Microsoft Teams: we couldn’t complete the call.
FAQs
What is a delegate call in Teams?
In MS Teams, you can pick someone as your delegate to receive and make calls on your behalf. Adding persons as delegates mean you are sharing your phone line with them so they can manage all your calls in Teams when you are busy.
How many delegates can you add to Teams?
Managers can add up to 25 delegates in Teams, and a single delegate can have at least 25 managers.
Can I make someone else the organizer of the Teams meeting?
To do so, select the meeting first and then go to Edit > Meeting options > drop–down icon > Choose co–organizer > choose the name of the additional co–organizer from the meeting options page > Save button.
Final Words
The delegation feature is quite helpful for extremely busy businessmen as they can allow their assistants to manage calls on their behalf.
Hopefully, this guide has been helpful to you, and you now know the proper way to set up a meeting delegation in Microsoft Teams.
For more queries, feel free to comment down below.