Fix PS5 Can't Obtain IP Address [8 Working Solutions 2024]

The new PS5 has a lot to offer, with the newest hardware and big, exciting new games.

But it’s a real bummer when you face the CE-109502-7 Can’t obtain an IP address within the time limit and is unable to connect to the internet.

Being a PS5 user, this issue hit me in the face multiple times, and I know exactly how to get around this problem.

Without further ado, let’s walk you through the fixes.

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What is the CE-109502-7 PS5 Can’t Obtain IP Address Error?

The PS5 can’t obtain an IP address is a PS5 network error with the error code CE-109502-7 or CE-109503-8. Both error codes have the same error message, “Can’t obtain an IP address within the time limit.” PS5 fails to get the IP address and hence can’t connect to the internet.

Error Code CE-109502-7 indicates that your PS5 couldn’t identify the IP address while connecting to the internet.

This means you won’t be able to connect to the PSN network and play games online with your friends. Also, you can’t even download games from the store.

Why Can’t PS5 Obtain an IP Address?

PS5 can’t obtain an IP address because of a bug in the PS5 firmware, out-of-service PSN Server, or the router producing connection troubles. On top of that, incorrect DNS and network settings on the PS5 might cause this CE-109502-7 or CE109503-8 issue.

Consoles were formerly the epicenter of offline gaming. Though they are still for many people, many video games require you to connect to their online servers in order to work correctly.

Meaning if you want to play online with your buddies, a stable internet connection is required. So, you need to know the reasons why the error in question occurs and how to fix it.

The “can’t obtain an IP address within the time limit” error occurs when the PS5 has a bug in the firmware. Most users faced the issue immediately after a firmware update that contained the bug.

Occasionally, PSN servers are down due to maintenance or high load, and PS5 cannot connect to the Wi-Fi. Then also, PS5 users see the error on their screen.

If you’re using Wi-Fi to connect the PS5 to the internet, the PS5 will show the error message if the router or access point is far from the console.

Even though PS5 has the latest and high-end hardware, the WiFi module is not the strongest. As a result, it often fails to connect to the router even at a not-so-far distance.

The absence of a static IP address is a leading cause. PS5 will ban your IP address if it changes too often, which is very common when you are not using any public IP address. So, a static IP is required for a stable internet connection.

Also, if your ports are blocked, then you might experience error code CE-109502-7 on your PlayStation 5.

Sometimes the router’s Dual-Band or Single-Band can create difficulties while connecting to the internet. This is especially true if the console is far from your router.

Now that we know the possible reasons behind the error code CE-109502-7, let’s get into troubleshooting.

How to Fix PS5 Can’t Obtain an IP Address Error CE-109502-7

To fix PS5 can’t obtain an IP address error, set up a static IP address and custom DNS on the console. But before that, start with obvious steps like checking the PSN server status, restarting the console and router, and switching between 2.4 and 5GHz bands.

You may have high hopes for your new PlayStation 5. But it all comes crashing when your PS5 is not connecting to the internet because of not obtaining an IP address.

And as I explained earlier, the problem could be from your end or from Sony’s end as well.

Whatever the reason, trying out the following solutions one by one might resolve the problem.

Here are the methods to fix PlayStation 5 not obtaining IP Address error:

1. Restart PS5 Console & the Router

Before jumping into the complex methods, first and foremost, restart your PS5 and the router. This simplest of procedures can make a difference to drag you out of the IP address issue you are experiencing.

See, temporary bugs and glitches get cleared away by restarting the devices. It’s an easy yet often overlooked fix.

Now, after the reboot, check whether the CE-109502-7 or obtaining IP address error is fixed. And as a bonus, restarting the console can also fix the wc-365475 error on PS5.

2. Check the Internet & PSN Server Status

Before trying any other fix, check if the PSN servers are operational. Sometimes the servers go through maintenance or face other outages, causing the error. One of the indications of an out-of-order server is that you’ll encounter a purchase error on PS5.

To check PSN server status, go to PlayStation and select your region and language. Then you’d be able to see the status of all the different PlayStation Network servers.

If there are issues with the PSN servers, wait for them to be able to fix the problem.

The next thing to check is your internet connection.

You need to make sure your internet connection is up and running. If there is a problem from your end, then you won’t be able to connect to the internet.

Go through the following steps to check if the issue arises from your internet:

Shut down the router and restart it after 30 seconds. That will clear the cache space and give the machine a little time to breathe.
Test the internet connection on PS5 if your internet is working fine on other devices. Go to Settings, press X on Network, then select Test Internet Connection. It will show the internet connection speed and other parameters required for gaming.
Give your ISP (internet service provider) a call if you have a very slow internet speed.

If these steps don’t repair the issue, try the next step.

3. Use a Wired Connection

Using a LAN connection on the PS5 worked like a charm for many gamers.

When PS5 is unable to obtain an IP address, the problem is due to a bug or wireless issue. The simplest solution is to use a wired connection via the Ethernet cable.

Simply connect the PS5 and router or switch via an Ethernet cable; it should work properly. A wobbly connection will prevent the console from connecting to the internet. So make sure the Ethernet connection is firm. Use a Cat-8 cable for the best result.

4. Switch Between 2.4 & 5 GHz Frequency

Routers and access points have multiple frequencies. The single-band 2.4GHz frequency has a higher range than the dual-band 5GHz range.

Sometimes the console fails to get the IP address as it’s unable to catch the short 5GHz range. In such cases, connecting the PS5 to a 2.4GHz connection immediately solves the problem.

Follow the steps below to set 2.4 GHz on the PS5:

Open Settings.
Go to the Network.
Select Settings from the left.
Go to Set up internet connection.
Select the connected network and go to Options.
Go to Wifi frequency bands.
Select 2.4 GHz.

Now restart the console, and it should be able to connect to the router.

If you are already on 2.4 GHz and still plagued by the IP address issue on PS5, switch to 5 GHz and check if the issue is resolved.

5. Set Up Static IP Address & DNS Manually

Your PlayStation 5’s IP address might be static or dynamic. A dynamic IP address changes whenever you restart your console or router, but a static IP address does not.

Many users faced the “unable to connect your PS5” issue after a firmware update. The software update contained bugs or glitches that caused the issue.

Manually setting up the IP address to a static IP solved the issue for a huge number of users. So I recommend you might give it a shot.

Here are the steps to manually set the static IP address:

Click on the Settings.
Go to the Network tab.
Select View Connection Status from the Connection Status tab.
Make a note of everything you see on the screen, especially the IPv4 address, Subnet mask, and Default gateway.
Go back to the Network screen.
Go to the Settings tab.
Select Set Up internet connection.
Select your network connection and go to Advanced Settings.
Change IP Address Settings to Manual.
Provide a value in the IPv4 address field as the PS5’s new static IP address. The first three numbers should match whatever IPv4 address you’ve noted previously, and the fourth number will be any free number (for example, if the fourth number was 100, use 200).
Fill in the Subnet mask, Default gateway with the value you’ve already jotted down.
Use Google DNS as Primary DNS (8.8.8.8) and 8.8.4.4 as the Secondary DNS.
Select Manual for MTU Settings and 1472 as the value in the Manual field.
Press OK to Confirm.

There you go; you now have a static IP. Test your internet connection to see if everything is okay. There should be no IP address trouble this time around.

6. Set the PS5 as DMZ in the Router

If you’ve connected the PS5 to the network switch or some other access point using a LAN cable, try connecting it directly to the router.

If the internet works now, then you need to set the PS5 as DMZ on the router. Configuring a device as DMZ means other devices will get redirected to the PS5 by default instead of connecting to the router while establishing a wireless connection to the PS5.

After connecting the PS5 directly to the router using an Ethernet cable, go through the following steps to set up PS5 as DMZ:

Open a browser on your computer or phone.
Go to the router Settings. The link to access it varies between router models.
Login to your router using the password.
Find the DMZ option.
Set the PS5 as DMZ. If you need to enter the IP address of the PS5, get the PS5 IP address by going to the PS5 Settings > Network > View connection status.
Save the changes.
Restart the router.
Connect the PS5 to the network switch or access point as before.

Now restart your PS5 and try using the internet.

If you’re still having trouble, try port forwarding your router. So, follow the next method.

7. Port Forward On Your Router

If the important ports are blocked on the router required to connect with the PlayStation Network, PS5 won’t be able to connect to the Wi-Fi network.

Here are the steps to port forward on your router:

Log in to your router with a browser.
Navigate to the port forwarding section.
Paste your IP address in this field.
Put in 80,443,3478-3480 for TCP and 3074,3478-3479 for UDP.
Reboot the Router.

Now that you are done port forwarding your router try testing your internet connection; hopefully, it will work fine.

8. Update the Firmware in Safe Mode

You can update the firmware via safe mode to try to eliminate the bug that’s causing the trouble, as simple as the friend list not showing up to the IP address issue on PS5.

Safe mode is designed to only load the most basic options necessary to run the PS5. You can use safe mode to troubleshoot issues like the one we’re dealing with.

Follow the steps below to boot into safe mode and update firmware:

Download the PS5 console update file.
Create two folders on a USB drive in this hierarchy: PS5 > UPDATE.

Warning: Format the USB to FAT32 or exFAT.

Place the downloaded PS5UPDATE.PUP file inside the USB stick’s UPDATE folder.
Connect the drive to PS5.
Press the power button for 5-10 seconds until the second beep to go to PS5 Safe Mode.
Connect the PS5 controller to the console via a cable.
Press the PS button on the controller.
Head over to Update System Software > Update from USB Drive > OK > Update.

Once done, you can check if the problem is solved.

FAQs

Can PlayStation Block Your IP Address?

Yes, PlayStation can block your IP address if your activity violates the PSN Terms of Service and User Agreement. This IP ban will prevent you from accessing the account on PSN from the blacklisted IP address.

Can You See the IP Address on PS5?

Yes, you can see the IP address on PS5. Simply head over to Settings > Network > View Connection Status, and you’ll notice the IP address of your console.

Why Won’t the PS5 Connect to Wi-Fi?

PS5 won’t connect to Wi-Fi if there’s a bug in the software and the router itself. Restart the router and the console in such instances, then try again. The PS5 should connect to the Wi-Fi again.