The new PS5 has a lot to offer with the newest hardware and big exciting new games.
But it’s a real bummer when you face the PS5 can’t obtain an IP address error and is unable to connect to the internet.
I had a similar problem in the past, and I know the exact solution.
So, keep reading to get your desired fix.
What is the PS5 Can’t Obtain IP Address Error?
The new generation Sony console will surprise you when you get your hands on one.
I mean, the design is futuristic; the dual-sense controller is great and has a lot to offer in the future.
But there are a handful of errors that the PS5 suffers from. One of the prominent errors is the “Can’t obtain an IP address within the time limit“. It has two error codes, CE-109502-7 and CE-109503-8, the former being more prevalent.
Error Code CE-109502-7 indicates that your PS5 couldn’t identify the IP address while connecting to the internet.
This means you won’t be able to connect to the PSN network and play games online with your friends. Also, you can’t even download games from the store.
Check out our separate post: PS5 Media Remote Not Working.
Why Can’t PS5 Obtain an IP Address?
PS5 can’t obtain an IP address because of a bug in the PS5 firmware. If the PSN Server is down or the router is far away from the PS5, then you can get the error.
Consoles were formerly the epicenter of offline gaming. Though they are still for many people, many video games require you to connect to their online servers in order to work correctly.
Meaning if you want to play online with your buddies, a stable internet connection is required. So, you need to know the reasons why the error in question occurs and how to fix it.
The “can’t obtain an IP address within the time limit” error occurs when the PS5 has a bug in the firmware. Most users faced the issue immediately after a firmware update that contained the bug.
Occasionally, PSN servers are down due to maintenance or high load, and PS5 cannot connect to the WiFi. Then also PS5 users see the error on their screen.
If you’re using Wi-Fi to connect the PS5 to the internet, PS5 will show the error message if the router or access point is far away from the console.
Even though PS5 has the latest and high-end hardware, the WiFi module is not the strongest. As a result, it often fails to connect to the router even at a not-so-far distance.
Another reason is not having a static IP. PS5 will ban your IP address if it changes too often, which is very common when you are not using any public IP address. So, a static IP is required for a stable internet connection.
Also, if your ports are blocked, then you might experience error code CE-109502-7 on your PlayStation 5.
Sometimes the router’s Dual-Band or 5GHz can create difficulties while connecting to the internet. This is especially true if the console is far from your router.
Now that we know the possible reasons behind the error code CE-109502-7, let’s get into troubleshooting.
You may also like to read: PS5 Friends List Not Showing Up.
How to fix PS5 can’t obtain an IP address error CE-109502-7
You may have high hopes for your new PlayStation 5. But it all comes crashing when your PS5 not connecting to the internet because of not obtaining an IP address.
And as I explained earlier, the problem could be from your end or from Sony’s end as well.
Whatever the reason, trying out the following solutions one by one might resolve the problem.
Here are the methods to fix PlayStation 5 not obtaining IP Address:
1. Check the PSN Server Status
Before trying any fix, check if the PSN servers are operational. Sometimes the servers go through maintenance or face other outages, causing the error.
To check PSN server status, go to Playstation and select your region and language. Then you’d be able to see the status of all the different PlayStation Network servers.
If there are issues with the PSN servers, wait for them to be able to fix the problem.
Also, check out our separate post on how to fix PS5 error code wc-365475.
2. Check Your Internet Connection
You need to make sure your internet connection is up and running. If there is a problem from your end, then you won’t be able to connect to the internet.
Go through the following steps to check if the issue arises from your internet:
- Shut down the router and restart it after 30 seconds. That will clear the cache space and give the machine a little time to breathe.
- Test the internet connection on PS5 if your internet is working fine on other devices. Go to Settings, press X on Network, then select Test Internet Connection. It will show the internet connection speed and other parameters required for gaming.
- Give your ISP (internet service provider) a call if you have a very slow internet speed.
If these steps don’t repair the issue, try the next step.
Also, check our exclusive tutorial on how to fix PS5 purchase error.
3. Use a Wired Connection
Using a LAN connection on the PS5 worked like a charm for many gamers.
When PS5 is unable to obtain an IP address, the problem is due to a bug or wireless issue. The simplest solution is to use a wired connection via the Ethernet cable.
Simply connect the PS5 and router or switch via an Ethernet cable and it should be working properly.
4. Bring the PS5 Closer to the Router
Since the WiFi module on the PS5 is not very strong, the weak signal of the console fails to get the IP address from the router even at a moderate distance.
However, if you try moving the console and your router or access point close together, PS5 might be able to detect the IP address and connect to the internet.
5. Use the 2.4 GHz Frequency
Routers and access points have multiple frequencies. The single-band 2.4GHz frequency has a higher range than the dual-band 5GHz range.
Sometimes the console fails to get the IP address as it’s unable to catch the short 5GHz range. In such cases, connecting the PS5 to a 2.4GHz connection immediately solves the problem.
Follow the steps below to set 2.4 GHz on the PS5:
- Open Settings.
- Go to Network.
- Select Settings from the left.
- Go to Set up internet connection.
- Select the connected network and go to Options.
- Go to Wifi frequency bands.
- Select 4 GHz.
Now restart the console and it should be able to connect to the router.
Follow our epic guide on how to fix PS5 Error SU-30746-0.
6. Set the Static IP Address Manually
Your PlayStation 5’s IP address might be static or dynamic. A dynamic IP address changes whenever you restart your console or router, but a static IP address does not.
Many users faced the “unable to connect your PS5” issue after a firmware update. The software update contained bugs or glitches that caused the issue.
Manually setting up the IP address to a static IP solved the issue for a huge number of users. So I recommend you might give it a shot.
Here are the steps to manually set the static IP address:
- Click on the Settings.
- Go to the Network tab.
- Select View connection status from the Connection status tab.
- Make a note of everything you see on the screen.
- Go back to the Network screen.
- Go to the Settings tab.
- Select Set up internet connection.
- Select your network connection and go to Advanced Settings.
- Change IP Address Settings to Manual.
- Provide a free IP address as the PS5’s new static IP address. The first 3 numbers in the IP address should match whatever IPv4 address you’ve noted previously, and the fourth number will be any free number (for example, if the fourth number was 100, use 200).
- Fill in the subnet mask, default gateway, and main IP address (the first three numbers remain the same as the IPv4 address, and the fourth number changes to 1).
- Use Google DNS as primary DNS (18.104.22.168).
- Leave alone secondary DNS settings, proxy server, and MTU.
- Confirm the changes.
There you go; you now have a static IP. Test your internet connection to see if everything is okay.
7. Set the PS5 as DMZ in the Router
If you’ve connected the PS5 to the network switch or some other access point using a LAN cable, try connecting it directly to the router.
If the internet works now, then you need to set the PS5 as DMZ on the router. Configuring a device as DMZ means other devices will get redirected to the PS5 by default instead of connecting to the router while establishing a wireless connection to the PS5.
After connecting the PS5 directly to the router using an Ethernet cable, go through the following steps to set up PS5 as DMZ:
- Open a browser on your computer or phone.
- Go to the router settings. The link to access it varies between router models.
- Login to your router using the password.
- Find the DMZ option.
- Set the PS5 as DMZ. If you need to enter the IP address of the PS5, get the PS5 IP address by going to the PS5 Settings > Network > View connection status.
- Save the changes.
- Restart the router.
- Connect the PS5 to the network switch or access point as before.
Now restart your PS5 and try using the internet.
If you’re still having trouble, try port forwarding your router. So, follow the next method.
8. Port Forward On Your Router
If the important ports are blocked on the router required to connect with the PlayStation network, PS5 won’t be able to connect to the WiFi network.
Here are the steps to port forward on your router:
- Log in to your router with a browser.
- Navigate to the port forwarding section.
- Paste your IP address in this field.
- Put in 80,443,3478-3480 for TCP and 3074,3478-3479 for UDP.
- Reboot the Router.
Now that you are done port forwarding your router try testing your internet connection; hopefully, it will work fine.
9. Update the Firmware in Safe Mode
You can update the firmware via safe mode to try to eliminate the bug that’s causing the trouble.
Safe mode is designed to only load the most basic options necessary to run the PS5. You can use safe mode to troubleshoot issues like the one we’re dealing with.
Follow the steps below to boot into safe mode and update firmware:
- Press and hold the PS5 button for 3 seconds to turn it off.
- Press and hold the power button until you hear the second beep, then release it.
- Plug the controller into the USB cable connected to the PS5.
- Press the PS button on the controller. The safe mode menu will appear.
- Update the console firmware.
- Restart the console.
Then you can check if the problem is solved.
In this era of speedy internet, not getting the chance to play online is a horrible feeling.
When PS5 is unable to get the IP address or connect to Wi-Fi, hopefully, you can resolve your problem with this guideline.
And if you still have any more queries, you can always reach us.