Fix Disney Plus Black Screen Error [Guideline 2023]

Written By Steven Arends

Imagine the disappointment you went through when you invited your best friends to enjoy the Moon Knight, but you couldn’t because a black screen appeared after opening the Disney plus.

That’s pathetic, mate, and I can relate to what’s going through your mind.

Disney+ has more than 137.8 million subscribers worldwide, and you know what, including yourself, many users are confronting black screen errors now and then.


Don’t worry a bit. I’ve been in this situation before and fixed it.

In this article, I will mention every working solution to fix this issue. Follow till the end of this article unless you want to miss something important.

Also, check out our separate post on Fix Can’t Log Into Disney Plus

Why Do You See a Black Screen on Disney Plus?

Enabling javascript/ tracker/ ad blocker while opening the Disney+ and server down is the main reason for facing this issue. Additionally, poor internet connection, defective HDMI port & cable, and not deleting cache files are also liable for facing this issue.

Disney+ is a platform for enjoying the content of Disney, Pixar, Marvel, Star Wars & National Geographic. It’s users are growing at a tremendous rate.  But this platform is alien to shortcomings.

Here are all the possible reasons for facing a black screen on Disney+:

Extensions Enabled

Entering Disney+ through your web browser on your PC or iOS device becomes a disaster if you enable extensions while accessing it. Extensions include ad blockers, plug-ins, and cache and cookie modifications that might create issues while accessing Disney+, and you will see a black screen on Disney+.

Quickly check out our epic guide on how to watch Netflix on Google Cardboard.

Disney+ Server Down

Disney+ server down is another major cause for facing a black screen. It may happen that you are trying to access Disney+ when the server is down. If the server is down, you will come across this issue.

Poor Internet Connection

If your internet connection is slow and the internet speed decreases frequently, your IP might struggle to access the Disney+ server. This condition might lead you to face a black screen on Disney+.

Corrupted/Infected Application Files

Disney+ server will need an explicit request from your device to operate without interruption. If you have any corrupted or infected application files in the Disney+ application, it will create issues while accessing the Disney+ server, and you will see a black screen.

Here’s a complete guide on how to get Netflix Student Discount.

Using VPN Antivirus & Content Filter

A verified personal network or VPN, antivirus program, and content filtering application can be obstacles to accessing the Disney+ server. These applications can drag you to confront a black screen after opening Disney+.

Not Deleting Disney+ Cache Files

Cache files are unnecessary files, and these files make your device slow down. Ultimately the performance of your device will downgrade. A black screen issue might appear for not clearing the cache files of the Disney+ application for an extended period.

Check out the easiest way to change your Netflix Password.

How to Fix Disney Plus Black Screen

As you know, know the reasons that drive you to a black screen after opening Disney plus. Now, I’ll be concentrating on fixing this problem and enjoy Disney+.

Here are the ways to fix the black screen on Disney+:

1. Disable Extensions

In the first step, you should disable extensions like ad blockers and eTrack-Package Tracking. These extensions are the main culprit that might block your IP from accessing the Disney+ server.

Here are the steps to disable extensions:

  • Open your browser and click on the Menu (three dots) option from the top-right corner.


  • Find the Settings option and right-click on it.

find-the-settings-option s

  • At the left pane, you will see the Extensions option and click on it.
  • You have to disable the ad blocker, etrack- Package Tracking, and any other extension like them.


Note: You can enable those extensions after you finish watching any content on Disney+ following the above process when needed.

Follow our guide to know how long do Netflix downloads last.

2. Check the Disney+ server

Due to experiencing issues like power loss, break for maintenance, and others, a server might be down. If you try to access Disney+ during this time, you will face this issue.

You should visit the Disney+ Twitter account to know the server status. You can type#disneyplusdown on the search box of your Twitter account to know if the server is down or not.

3. Restart Your Device & Login To Your Account Again

If the Disney+ server is okay in your region and still experiencing a black screen issue, you should restart your device. Before restarting your device, don’t forget to log out from your account.

Log out from your Disney+ account and close other applications running in the background. Restart your device and connect it to your internet network. Open your Disney+ application and log in to your account using your user ID and password.

Now, check if the problem continues or not.

Have some time to spare? Quickly check out our epic guide on how to fix Netflix error code: M7353-5101.

4. Check Your Internet

Sluggish and unstable internet connection struggles to transfer your request of accessing the Disney+ server as your IP becomes weak. You should check the internet connection regularly to know whether it is optimal or satisfactory.

You should contact your ISP if the result is not satisfying so that you can fix the issue with your internet. Otherwise, you should look for a better ISP.

[Note: You should power cycle the router or modem you are using before testing the internet speed.]

5. Clear Disney+ Cache Files

Not clearing the Disney+ cache files for an extended period might force you to see a black screen after opening Disney+.

Here are the steps to clear Disney+ cache files:

  • Tap on the Settings icon and navigate to the Apps.


  • Tap on the Apps option again to see all the installed applications.


  • Scroll down to find the Disney+ app and open it.


  • Move to the Storage.


  • Tap on the Clear Cache.


Restart the application and check whether the problem is solved or not.

If you want to know how you can use Discord on Ps4 then this post is for you.

6. Check the HDMI Port & Cable

While accessing Disney+ in your Smart TV, you need to connect the device and TV through an HDMI port, cable, and adapter. If the HDMI port/ cable or adapter is damaged, you will face this problem.

You have to check other devices through these things to check if they are okay or not. If they are not well, you must change the cable, port, or adapter.

7. Check The Display Settings of your TV

Sometimes, your Tv does not collaborate with the automatic resolution of any movie or show. You might face the problem of a black screen for this reason. Check the display settings of your smart TV and lower the resolution from 4k to 1080i or 1080p.

Now, try to watch anything and see if the problem is gone.

8. Turn Off VPN

Some VPNs slow your device speed and block your IP from accessing the Disney+ server. You should always turn off the VPN before opening Disney+.

Also, check out our separate post on how to fix PS4 error code e-82000168.


What is Disney+ error code 73?

Disney Plus error code 73 is a region error code that indicates you are in a region where the service is not available.

Why is Disney+ not working?

If you have a slow or unstable internet connection and if the Disney+ server is down in your region, Disney+ will not work.

How do you reset Disney+ not working on your Samsung TV?

Disney+ is not working on your Samsung TV due to a sluggish internet connection and not clearing the cache files.

How do you clear the cache files on your Samsung TV?

You can clear the cache files on your Samsung Tv by the following process: Hit the Home button>  Direct to Settings > Apps > System Apps > Disney Plus > Clear Cache > OK.

How to fix Disney+ crashing on your smart TV?

Disney+ is crashing on your smart TV for a corrupted file. You can fix the crashing issue by updating the app.

What do you mean by error code 83 on Disney+?

If you use any device incompatible with operating the Disney+ application, you will encounter this error.

How do you reset the Disney Plus app on Apple TV?

Restart your Apple TV, and you should get rid of this problem. Restart it by holding down the TV and Menu buttons until you see the light on the front of the box flash. Alternatively, you can use the remote to navigate to the Settings app to System and select Restart.

Check out our separate post on how to install Discord on PS4

Wrapping Up

Disney+ is a must if you have kids in your family and you can’t continue with this problem. Read through the end of this article, and I hope you will be able to solve this issue.

Disabling extensions, clearing the cache files, and checking the Disney+ server should solve your problem. Check the other fixes if you need them.

Here is the comment section, and you can ask if you face any trouble. Our experts will clear your confusion as early as possible.

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