Imagine you are getting ready for an important Microsoft Teams call and suddenly get an error message saying We Couldn’t Complete The Call.
The clock is ticking, and you are feeling the adrenaline rush. Well, I’ve been there too. I was on the verge of missing a crucial call with my boss.
Usually, the other users are unable to call you back when you receive the error message. In short, you can’t complete the call. But, I did some tweaks and quick adjustments to save myself in that circumstance.
I’ve researched widely on this matter later and found additional solutions to this problem. This article will explain those specific reasons and how you can efficiently fix your Microsoft Teams call issue.
Without losing any time, let’s begin.
Why Microsoft Teams Couldn’t Complete The Call?
Microsoft Teams won’t let you complete the call due to the server outage, using an incorrect calling plan, or connection issue from your end. Also, using outdated software, incompatible devices, and bugs & errors in the cache files can prevent from completing the call.
You can find the cause behind the issue by going through the reasons. Keep reading the article to learn about them.
Here are the reasons behind Microsoft Teams couldn’t complete the call:
Microsoft Service is Down
Microsoft has its server for different programs. Every application is connected to its dedicated server.
Some features or services fail to execute an operation if the server goes down. Also, other servers associated with the program can affect it while using a feature. Users may be unable to complete a call if one or multiple services in the Microsoft Teams server goes down.
Incorrect Calling Plans
Standard Microsoft Team plan allows users to call users within their organization. If tenants try to call someone outside the organization, they get a Couldn’t complete the call message.
This message appears when the tenant tries to call out an external landline, and mobile phone number without a service provider, or the Microsoft team’s plan doesn’t meet your action.
Connection Issue
Sometimes, Microsoft Teams applications fail to establish a connection with the Teams server. The connection faces obstacles or gets blocked while setting up the connection. Your call may not be complete because of this problem.
Outdated Software
An outdated software can’t provide support to the newer and updated services. Older software versions fail to meet the requirements for certain features. Using outdated Microsoft Teams can prevent you from completing a call.
Incompatible Device
Microsoft products discontinue giving support to the older device with time. Older devices are unable to provide some features. Thus, the company prefers to give support to the newer models. You can face call issues using old or incompatible devices.
Temporary File & Cache Issue
Bugs and temporary files can lead to errors in Microsoft Teams. Also, cache files can affect establishing a call connection.
The above reasons will help you to understand the circumstances. You can resolve the issue effortlessly by reading the solutions below.
Also, check out our separate post on Fix Teams Chat: We can’t Access Your Content.
How to Fix Microsoft Teams Couldn’t Complete the Call Issue?
Unable to complete the call in Microsoft Teams can be fixed by changing the calling plans, restarting, and updating the application. Additionally, using a new device, clearing cache files, and reinstalling the program can resolve the problem with the Microsoft Teams call.
Call issues can appear on both PC and mobile. Read the full articles to fix the inability to complete the call issue for your desktop and mobile.
Here are the steps to fix couldn’t complete the call issue in Microsoft Teams:
1. Check Microsoft Service Status
Microsoft server is down and having an outage is a common problem. Before jumping into the fix, check the Microsoft service status.
If the Microsoft Teams server is down, you can face issues completing a call. Also, other servers connected with Teams can affect your calls.
2. Change Calling Plans
Microsoft Teams offer different calling plans for users and organizations. With the standard plan, you can only call the members inside your organization. Using a service provider, you can make domestic and international voice calls.
You need to buy the phone system and a calling plan to call people outside your organization or external landline and mobile phone numbers.
Here is the way to buy a phone system for Microsoft Teams:
- Visit Microsoft 365 admin center.
- Log in with your work or school account.
- Choose Billing.
- Navigate to Purchase services.
- Go to add-on subscriptions.
- Buy the Microsoft 365 Phone System.
After buying the Microsoft 365 Phone System, you need to assign a calling plan to activate the calling feature in Teams.
Here is the procedure for buying calling plans:
- Go to Microsoft 365 admin center.
- Enter with a work or school account.
- Click on Billing from the left pane.
- Go Purchase services.
- Search calling plans from the search box.
- Choose a domestic or international call plan depending on your needs.
After buying the plans, Microsoft will work as your PSTN provider and connect to the PSTN phone number.
Here’s a complete guide on can you use a green screen with Microsoft Teams.
3. Sign Out & Restart Microsoft Teams
A quick restart fixes your connection problem with the Microsoft Teams server. Sign out from your account before restarting the application.
Here is the process to sign out & restart Microsoft Teams on PC:
- Press on your profile picture from the top bar.
- Tap on Sign out.
- Close your application completely.
- Launch the application and log in with your account.
To sign out from the mobile application, follow the steps below.
Here are the steps to sign out & restart Microsoft Teams on mobile:
- Tap on your profile picture from the left top corner.
- Go to Settings.
- Scroll down and click on Sign out.
- Close your application from the recent.
- Open and log in with your account.
Try calling with the device to check if you can complete the call.
4. Update Microsoft Teams
Calling features may not work correctly with an old software version. Upgrade your application and use the latest version for better feature support.
Here is the procedure to update Microsoft Teams on PC:
- Launch your Teams application.
- Press the three horizontal dots (…) button from the top bar.
- Tap on Check for updates.
The latest version will be installed automatically on your PC. To update the software on your mobile, consider reading the steps.
Here are the steps to update Teams on mobile:
- Open Play Store from your android.
- Search Microsoft Teams.
- Press on Update.
Updating the apps should enable all the latest features and give the best support for your device.
But before that, do check our latest post on the Change Your Background on Microsoft Teams.
5. Use Different Devices
Gradually Microsoft discontinues working on the older devices. So, they start missing out on features and security updates. It can cause a call not to complete accurately.
If you have the facility, login to your account on a different device. A device with the latest operating system is better for using the Teams application.
6. Clear the Cache Files
Your mobile device stores cache files in the storage. Cache files can contain bugs and errors. Clear the cache file from the apps to clear up the storage and get rid of unwanted errors.
Here is the process to clear cache files from android:
- Go to Settings.
- Navigate to Apps.
- Find Microsoft Teams from the application list.
- Click on the apps.
- Tap on the Clear Cache and Clear Data button.
Open your apps again and check if the call is connecting correctly.
7. Reinstall Microsoft Teams
If the above steps don’t fix your problem, reinstall Microsoft Teams. Uninstalling the application clears all the data and temporary files regarding Teams from your device.
Here are the ways to reinstall Microsoft Teams on PC:
- Go to Apps & Features.
- Look for the Microsoft Teams from the list.
- Tap on the apps.
- Press on Uninstall.
- Visit the Microsoft website to download the latest Teams for your PC.
- Locate the downloaded files and install it.
- Log in with your account and see if the problem is solved.
If you are using an android device, follow the below procedure to reinstall Teams.
Here are the processes to reinstall Microsoft Teams on mobile:
- Go to the Play Store.
- Search Microsoft Teams from the search box.
- Press on Uninstall.
- Tap on Install after completing the uninstalling process.
- Open the application and test the calling feature.
Facing error code caa70004,you can quickly Fix Microsoft Teams Error Code CAA70004 from our detailed guide.
8. Contact Support
Your problem should be resolved after completing the above steps. If the issue persists, contact Microsoft Teams support for additional guides and navigation for your account and device.
Frequently Asked Questions
Why is Microsoft Teams not letting me Call?
You can’t call in Microsoft Teams because of outdated software, incompatible device, and incorrect calling plans.
Is there a limit to Microsoft Teams calls?
Microsoft Teams allow a large group of people in Team meetings. But the maximum limit for attendees is 1000.
How long is the Microsoft Teams meeting free?
You can meet for up to 60 minutes in the free version of Microsoft Teams. After that, you need to buy a plan to continue meetings.
Conclusions
Microsoft Teams helps arrange quick calls and meetings. It can make you call both inside and outside of your organization. It also allows performing domestic and international calls.
Sometimes, users face problems while completing a call. It’s pathetic when you encounter it during a crucial moment.
In this article, I’ve provided all the steps to fix the Microsoft Teams call issue, and I hope your application is fully functional.
Cheers!
