How to Fix Send Receive Error in Outlook [Solutions 2024]

Written By Farhan Max

Nothing is more frustrating than getting an error while sending or receiving emails. It feels like rejection and a slew of emotions.

Sometimes, users face Outlook Send Receive Error, and it’s a nightmare for every organization. It’s irritating and reduces efficiency significantly.

Usually, the error appears due to some technical difficulties and problematic settings. Although, there are several factors that can prevent you from sending and receiving new emails.

I’ve seen users frequently facing this error and decided to research this problem. I’ve found some effortless solutions, and you can resolve the error by learning the causes and following the

This article will discuss all the reasons behind the issue and the absolute fix to resolve your problem. Without wasting any more time, let’s begin!

The Reason Behind Send or Receive Error in Outlook

Outlook fails to send or receive new emails because of poor internet connection, incorrect email settings, and suspicious email issues. Also, firewall & antivirus, damaged data files, corrupted user profiles, and server timeout can show you errors while sending and receiving emails.

You will acquire better knowledge about the error after reading all the causes. Get a better idea about them from the passage below.

Here are the reasons behind send or receive errors in Outlook:

Poor Internet Connection

Inadequate or poor internet connection prevents the user from sending or receiving new emails. The programs are affected by the slow internet connection while executing any operation. A slow internet connection also fails to send an email during the timeout period.

Incorrect Email Account Settings

Incorrect incoming and outgoing servers in the email settings can block you from sending or receiving emails. Also, disabling the authentication in the outgoing server can show you errors while sending an email.

Also, check out our separate post on how to Fix Outlook Rules Not Working.

Suspicious Emails Issue

Phishing, spam, or suspicious emails can harm your Outlook profile. It can take control of your account and stop you from sending and receiving new emails.

Firewall & Antivirus Problem

Windows firewalls and antivirus programs can block Outlook from accessing private and public networks. You will be unable to use a network connection and fail to send or receive emails. Also, email scanning features can prevent you from sending new emails.

Corrupted Data File

Outlook stores all the data, information, and items in the PST files. Outlook stops sending and receiving new emails because it can’t store the information in the damaged or corrupted data files.

Old Profile Issue

User profile stores all your Outlook data, information, and configuration data. Your profile can be corrupted or damaged because of some bugs and errors. People face this issue when multiple users use the same profile for sending and receiving emails.

Server Timeout Problem

Outlook fails to send any mails if it exceeds the timeout period. Outlook has a 1-minute server timeout. The mail goes to the outbox when it fails to send the email in the timeout period and hinders new emails from sending.

Users find it difficult to solve the send and receive an error message in Outlook. The reasons will help you to realize the solutions and implement the fix effortlessly. Read the full articles to find out the best fix for your problem.

Read more on new post Outlook: The Home Menu is Missing.

How to Fix Send or Receive Error in Outlook?

You can fix the email sending or receiving error by using a proper internet connection, changing the email account settings, and deleting suspicious emails. Additionally, configuring the firewall and repairing the Outlook and data file resolves the incoming and outgoing email issues.

There are additional solutions to resolve the problem. Consider reading the whole article to learn about the absolute fix.

Here are the ways to fix the send or receive errors in Outlook:

1. Ensure Proper Internet Connection

Slow or bad internet connection is the most common reason for sending or receiving errors. Check your internet connection if you encounter any send or receive an error in Outlook. Follow the procedures to ensure the proper internet connection on your PC.

Here is the procedure to check internet connection:

  • Open a web browser on your PC.
  • Visit the Microsoft website.

Your internet connection is fine and stable if the site is appropriately accessible. Contact your internet provider if you face any issues with the internet connection.

2. Correct the Email Account Settings

If you’re facing issues while sending or receiving emails, you must verify your email account settings and correct them. Find the appropriate way to review and update the account settings from below.

Here is the way to correct email accounts settings:

  • Open your Outlook applications.
  • Tap on the File from the top left corner.
  • Select Account Settings from the Info section.
  • Press on Manage Profile. manage-profil
  • Click on Email Accounts. email-accounts
  • Tap on the Change button.
  • Review your name, email address, and incoming and outgoing server.
  • Press on More Settings after reviewing the account information. more-settings
  • Select Ongoing Server.
  • Check the box beside My outgoing server (SMTP) requires authentication.
  • Choose the Use same settings as my incoming mail server option.
  • Tap on OK. outgoing-server
  • Restart your Outlook application.

Send a new email and see if you are still facing sending or receiving error messages in Outlook.

3. Delete Suspicious Emails from Mailbox

Suspicious emails in your mailbox can block you from sending or receiving new emails. Find the suspicious emails and delete them manually.

If you find a problem deleting from your account, access your mailbox using your ISP’s web-based email program and delete them. You can also contact your ISP to delete them for you.

4. Uninstall Antivirus Software

Your antivirus application can block you from sending or receiving emails if it has email scanning features. You can resolve the problem by uninstalling the antivirus software from your computer.

Here is the procedure to uninstall antivirus software:

  • Search Apps & Features from the Windows search box.
  • Find the antivirus program from the list.
  • Tap on the software and press Uninstall. uninstall-antivirus
  • Restart your PC.
  • Open your Outlook apps.

Check if you still face the problem while sending or receiving emails. If the problem persists, follow the procedures below.

Related contents you should read Outlook Not Blocking Junk Mail.

5. Configure Firewall Application

A firewall can prevent specific applications from accessing private or public networks. It can block incoming and outgoing messages. Enable the Outlook apps to access the networks from your firewall settings.

Here is the process of configuring the firewall application:

  • Search Firewall & network protection from the Windows search option.
  • Tap on Allow an app through firewall option. firewall-allow
  • Find Outlook from the application.
  • Check both Private and Public options besides Outlook. firewall-outlook
  • Open your Outlook apps and check if it’s working correctly.

6. Repair Outlook

You may not send or receive emails if your Outlook has any issues. You can repair your Outlook effortlessly to solve your problem.

Here is the procedure repair Outlook:

  • Close the Outlook apps.
  • Search Control Panel from the Windows search menu.
  • Tap on the Program & features. program-and-features
  • Right-click on Office and press on Change.
  • Choose between Quick Repair and Online Repair and confirm. repair

After completing the repairing process, open Microsoft Outlook and send an email to check the process is working correctly.

Related guide how to view message headers in Outlook.

7. Run the Inbox Repair Tool

The PST file contains all your data, documents, and contacts. You cannot send or receive new emails in your Outlook if the file gets corrupted or damaged. You can repair the PST file using the Inbox Repair Tool or SCANPST. Follow the steps to repair the PST data file.

Here are the steps to run the Inbox Repair Tool or SCANPST (For Outlook 2019 & 2016):

  • Open the file explorer on your PC.
  • Navigate to the location,

C:\Program Files (x86)\Microsoft Office\root\Office16

  • Open the SCANPST.exe file. scanpst
  • Browse and select the Outlook data file.
  • Tap on Start.
  • Click on Repair. scanpst-repair
  • Launch Outlook and check if the signature feature works.

Here are the ways to run the Inbox Repair Tool or SCANPST (For Outlook 2013):

  • Open file explorer.
  • Go to the location,

C:\Program Files (x86)\Microsoft Office\Office15

  • Find and open SCANPST.exe.
  • Locate and open your Outlook data file.
  • Press on Start.
  • Tap on Repair.
  • Open Outlook to see if the signature works appropriately.

Repairing your PST data file with the Inbox Repair Tool should resolve the send and receive error in Outlook.

Follow our guide to Outlook: Enable or Disable Macros.

8. Create a New Profile

Your current profile can contain issues and bugs. They can obstruct you from receiving and sending new emails. Create a new Outlook profile and see if the problem is fixed for you. Read the following process to create a new profile in Outlook.

Here is the process of creating a new profile:

  • Open the Control Panel from the Windows search menu.
  • Search mail from the search box.
  • Click on the Mail (Microsoft Outlook) option. mail-signature
  • Tap on Show Profiles.
  • Press the Add button.
  • Type a new profile name and press OK to confirm. mail-ok
  • Provide your name, email address, and password in the Add New Account dialog box and tap on the Next button.
  • Press on the Finish button after your account is successfully configured.

The new profile setup will create an IMAP account if your email server supports IMAP and POP3. However, it will create a POP3 account if your server only supports POP3.

9. Run Outlook in Safe Mode

Incompatible add-ins in Outlook can stop you from sending and receiving emails. Running Outlook in the safe mode resolves most of the issues. Try sending new emails by running Outlook in safe mode.

Here are the steps to run Outlook in safe mode:

  • Open the Run dialog box by pressing Win + R together.
  • Type Outlook.exe /safe and press OK. outlook-safe-mode

If you are still facing errors, try cleaning your Outlook emails. You will find the process in the following steps.

10. Clear Outbox Mails and Change Server Timeout

Outlook has a default server timeout of 1 minute. The default server time-out becomes insufficient when your mail size is too large. It stucks in the outbox and prevents sending any new emails. Clear your outbox and increase the server timeout to solve this problem.

Here is the process to clear outbox mails:

  • Right-click on Outbox from the left pane.
  • Tap on the Clean up folder option.

After clearing the outbox, increase the timeout from the Account Settings.

Here are the steps to change server timeout:

  • Launch your Outlook apps.
  • Go to File.
  • Press on Account Settings from the Info section.
  • Tap on Manage Profile. manage-profil
  • Press on the Email Accounts option. email-accounts
  • Click on the Change button.
  • Tap on the More Settings. more-settings
  • Go to the Advanced section.
  • Increase the Server Timeout bar.
  • Click on OK to confirm the changes. server-timeout

Send a new email to check if the email send or receive service is working correctly.

11. Run the MAPI Repair Tool

Messaging Application Program Interface or MAPI allows the user to send email from inside the applications on your computer. If the Mapi32.dll file gets corrupted or damaged, you may receive an error message while sending or receiving emails.

Run the MAPI repair tools or Fixmapi.exe to resolve the problem. Follow the procedures to locate and open the repair tool.

Here is the procedure to run the MAPI repair tool:

  • Open your file explorer.
  • Navigate to C:\Winnt\System32 or C:\Windows\System32.
  • Find Fixmapi.exe and open it. fixmapi

12. Contact Support

I hope the above solutions have solved your issue with sending or receiving emails. But, if the problem still appears, contact Microsoft support for additional instructions.

Frequently Asked Questions

How do I fix Send Receive error in Outlook?

You can fix send and receive errors in Outlook by disabling firewall and antivirus, correcting the account settings, clearing outbox and changing timeout, repairing data files, and running Outlook in safe mode.

Why won’t my Outlook send and receive?

You won’t be able to send or receive emails if your Outlook is disconnected, working offline, or trying to connect with the network.

What is 0x800ccc0e?

Error 0x800ccc0e in Outlook is an SMTP authentication error that appears when the user tries to send or receive an email in Windows 10. Users are unable to send or receive any new emails because of this error.


Outlook is fantastic for sending and receiving emails. You can configure the incoming and outgoing emails in various productive ways.

The problem appears when the email sending and receiving process fails, and you get an error message. As a result, you can’t send or receive any new emails.

In this article, I’ve provided the reasons behind this issue and the proper solutions to fix your problem. I believe you’ve applied the techniques and managed to resolve your issue.


About The Author
Farhan Max is a tech geek with a particular interest in computer hardware. He's been fascinated by gaming since childhood and is now completing his undergraduate studies while researching and testing the latest tech innovations. Alongside his love for all things geeky, Farhan is also a skilled photographer.

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