Is your PlayStation 5 not accepting, reading, or recognizing the game disc? Encountering issues with discs is super frustrating, especially because you paid 100$ more to buy the standard edition with the disc drive.
But, no worries, you are in the right place.
As a tech geek, I have researched and explored several ways to diagnose and solve the problem. I am going to shortlist the most effective ones for you in this article.
So, why is the PS5 not reading discs?
Stick with me to the very end as I walk you through the solutions step-by-step.
Also, check out our separate post on why does the PS5 turn off randomly?
How to Fix PS5 Not Reading Disc Issue
The standard edition of the PlayStation 5 comes with a disc drive. Hence, you can play physical games, 4K Blu-ray, and DVDs in it.
However, you might face some issues with the PlayStation accepting, reading, or recognizing a disc. Don’t panic. Most of the time, these are temporary issues you can fix at home following my guide carefully.
Here are the methods to fix PS5 disc issues:
1. Clean The Disc
Discs are physical devices that are very sensitive to dirt and smudges. We often time don’t remember and take into account cleaning them. And that leads to disc reading, copying from the disc, or recognizing the disc issues.
If your console fails to recognize or read the disc or copy from the disc, the first thing you should do is clean it properly.
Also, check out our expert’s recommended best PS5 adventure games of all times.
Here are the steps to clean your disc properly:
- Eject the disc from your PS5 either by pressing the eject button.
- Press the Option (On the right of the touchpad with three horizontal lines) button on the DualSense controller, then navigate to the bottom of the menu and select the Eject Disc
- Take the disc out of the controller by holding it at the edges. Make sure you don’t touch the surface.
- Take a clean, soft cloth and clean the disc surface with it.
- Avoid using any kind of liquid to clean the disc.
- Insert the disc by slowly pushing it into the slot.
On an important note, It’s best to clean the disc every time before inserting it into the console, computer, or DVD player.
Also, check out if you can use a keyboard and mouse for PS5.
2. Restart Your PS5 from Safe Mode
Before rebooting your console from Safe Mode, try restarting it normally:
Turn off your console by holding the power button down for several seconds. Keep it off for at least 1 minute. Turn it on again by pressing the power button and check if your issue is resolved.
If the issue is persistent, then try restarting it from the Safe Mode.
Here are the steps to restart PS5 from Safe Mode:
- Press and hold the power button down to turn it off.
- Keep it off for at least 1 minute.
- Hold the power button down until you hear two beeps to get into Safe Mode (you will hear the 2nd beep roughly 7 seconds after the first beep).
- Connect the DualSense controller to your PS5 and press the PS button to pair them.
- From the Safe Mode menu, select the 1st option, Restart PS5.
- Check if your problem is solved after restarting.
Follow our guide to fix ps5 not outputting sound error.
3. Check If You are Inserting the Disc the Correct Way
Inserting the disc incorrectly can be the reason behind the console not reading or accepting the disc.
Here are the steps to check your disc orientation:
- Eject the inserted disc from your PS5 by pressing the eject button.
- Check for any dirt or smudges and clean the surface.
- Reinsert it properly in the following way. If your PS5 is positioned vertically on the stand, make sure you insert the disc with the labeled side on the left.
- And, if your PS5 is placed horizontally, the labeled side of the disc should be on top.
- Check if the console is reading the disc now.
Interestingly, some users have reported that it doesn’t read the disc when their consoles are placed vertically. Repositioning the console horizontally solved the issue for them.
So, if your PS5 is placed vertically, you can try this and see if it resolves the issue for you.
Also, check out our separate post on how to fix PS5 error code wc-365475.
4. Check the Disc for Compatibility
If the steps mentioned above didn’t work for you, then maybe your disc isn’t compatible with the PS5.
Check the following criteria to make sure your disc is compatible with the PlayStation 5:
- PS5 is backward compatible with only PS4 game discs. PS3 or older discs won’t work on PS5.
- PS5 can only read Blu-Ray discs and authorized DVDs.
- Burned discs or any kind of CD won’t work on any PlayStation.
So, if your disc isn’t compatible, there is no workaround for that. You will have to get a new disc.
On the other hand, if your disc checks out, but your console still isn’t reading it, you should try another working disc. If that works without any hassle, chances are the first one is physically damaged.
5. Update Your PS5 Firmware/Reset Your PS5
As a last resort, you can try updating the system software or resetting it. Sometimes these issues occur because of system glitches, and resetting/updating the System can fix it.
An important thing to remember, the PS5 automatically updates it’s system software and all apps if you keep it connected to the internet. But if you don’t always play online or turn off auto-update, you have to update the firmware manually.
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Here are the steps to update PS5 firmware:
- Go to the PS5 settings.
- Hover over to System & click on it.
- Navigate to System Software Update & Settings > Update System software > Update Using Internet
Wait until the console downloads the update, rebuilds the database, and restarts itself.
However, if your system software is already updated to the latest version, you can try resetting it. Remember, resetting will wipe off all the data on your drives. So, it’s highly recommended to back them up on an external drive or PS cloud.
Also, check out our separate post on fix PlayStation 5 keeps turning On.
Here is how to backup all your data on an external drive:
- Go to the settings menu.
- Navigate to System> System Software > Back Up and Restore > Back Up Your PS5
- Select your external drive and back up the data.
Here are the steps to reset your PS5:
- Turn off your PS5.
- Hold down the power button until you hear two beep sounds.
- Connect the DualSense Controller to the console and press the PS button to pair them.
- Select the 7th option Reset PS5 (Reinstall System Software).
- Follow on-screen instructions to reset your System.
Also, don’t forget to check out our experts tested best keyboard and mouse adapter for PS5.
6. Contact PlayStation Support Center
If your console is still not reading the disc, or not recognizing it, or cannot play the game from it after trying all these workarounds, then maybe you should contact and visit the local service center. They will fix the issue for you.
How to Fix Error Code CE-106485-4
Sometimes, when trying to copy or install a game from the physical disc into internal storage, it throws an error code CE-106485-4 with the message Something went wrong.
The exact reason behind this issue is unknown. So, first, try cleaning the disc and inserting it correctly. If it doesn’t help, try out the following workaround.
Here are the steps to fix error CE-106485-4:
- Eject the disc from your console.
- Navigate to Settings > Storage > Games & Apps.
- Find the particular game you were trying to copy and delete it.
- Insert the game disc again.
- Do not select copy. Wait for a while to start copying automatically.
- Restart your PS5 if it doesn’t start copying automatically. Upon restarting, it will start copying immediately.
Want more PS5 games? Check our other round-ups on the best RPG games for PlayStation5.
Hopefully, one of the methods worked for you, and you are enjoying the game you wanted to. Let me know in the comment section which one did.
Also, if any other workarounds helped you get rid of the issue, put it in the comments. It might help other users get rid of the issue.