Having trouble trying to login from the Windows 10 credential manager? If you’re experiencing authentication problems and are getting an error message stating Trusted Platform Module has malfunctioned, you’ve come to the right place.
While a simple troubleshooting method like restart might work for most errors, it’s not going to fix the TPM error 80090030 in teams.
Don’t worry, we’ve got you covered. This guide looks closely at the problem and identifies all possible solutions.
Let’s jump in!
What Does Microsoft Teams Error Code 80090030 TPM Malfunction Indicate?
Microsoft Teams Error Code 80090030 indicates that Windows desktop could not store or retrieve your Microsoft credentials. This error is less frequent on Microsoft Windows 11 systems and this error persists when trying to activate Microsoft 365 apps.
So, why does the error 80090030 occurs?
The error occurs when the Microsoft credentials cannot be stored or retrieved, outdated TPM firmware or, conflicting settings. This error means that the cryptographic provider device isn’t yet available for usage. To fix this problem, delete all of the credentials from the Credential Manager.
This suggests that your computer’s Trusted Platform Module (TPM) is faulty. So, you need to delete the proper folder to get it to work.
To fix this error, try to follow the next stage and precisely follow the instructions.
Check out our latest fix for Microsoft Teams Error Code 4C7.
How To Fix Microsoft Teams Error 80090030
You can fix Microsoft teams error 80090030 by removing your account credentials or creating enableadal in registry. Error code 80090030 may occasionally indicate outdated TPM (Trusted Platform Module) firmware so try running Windows update to fix it.
Here are the steps to fix Microsoft Teams error 80090030:
1. Remove Teams Account Credential
The first and the most effective way to fix error 80090030 is to remove or disable your account login information from the credential manager.
Follow these steps to remove Teams login information from the credential manager:
- Open the Control Panel
- Click on the User Accounts at the top of the user settings.
- Go to the Credential Manager.
- Type Credential Manager on the Windows search bar and hit the Enter button to open Credential Manager.
- Select Windows Credentials on the Manage your credentials window.
- Click on your MS Teams account log-in credentials under the Generic Credentials lists. You can see msteams_adalsso/adal_context_segments credentials.
- Click on the Remove button to delete your MS Teams account log-in credentials.
- Restart your computer and try to sign in again.
Teams can log you into your account, then the error is solved.
Read more on how to Delete a Conversation in Microsoft Teams.
2. Update The TPM Firmware
As mentioned earlier, this error suggests that your computer’s Trusted Platform Module (TPM) is faulty. To solve this error, you need to update the TPM firmware on your Windows 10 computer.
Updating your system may be able to assist you in resolving the problem. It helps to solve your issue because the most recent version may have patches that address your problems.
Follow these steps to update your latest version of Windows:
- Press Windows key + I to Open Settings.
- Under Updates and Security, click the Check for Updates option to look for any new TPM firmware.
- Click the Install Updates option once the updates are ready. The computer will check for updates automatically and install any new updates that are available for your PC.
Alternatively, if your Windows 10 has already been updated, then ensure your TPM is up to date. If it is not, you just need to update your TPM firmware.
Follow the steps below to update the TPM firmware on your Windows 10 computer:
- Type Device manager on the Windows search bar and press Enter button to open the Device manager. Or,
- Press Windows Key + X on your keyboard and select Device manager from the list.
- Choose the Security Devices option and click on it to expand to see the security device driver.
- Select Trusted Platform Module 2.0 driver.
- Click on the right mouse button and choose Update Driver.
- Select Search automatically for drivers.
- Wait some time to search for available drivers to your system.
- Update your camera driver if any update is available. Otherwise, you can see a message: The best drivers for your device are already installed.
- Close the window.
You can also try to reset the TPM if multiple TPM versions are conflicting with each other.
Go through our epic guide on why Microsoft Teams Can’t Change Status from Offline.
3. Create EnableADAL Key On Registry Setting
Another effective method is creating an EnableADAL key in your registry setting. Make sure you create a system restore point before moving forward.
Follow these steps to create the EnableADAL key on the registry setting:
- Type run on the Windows search bar and press Enter button to open the Windows Run program. Or,
- Press Windows Key + R on your keyboard to open the Windows Run program.
- Type regedit and press the Enter button to open the Registry Editor.
- Navigate to HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Identity
- Right-click on an empty space on the right side.
- Go to New and select DWORD Value to create a new key.
- Enter EnableADAL name for this key.
- Right-click and select Modify to edit the DWORD Value. Or,
- Double click to edit the DWORD Value.
- Enter the value 0 in the Value data field.
- Click on Ok to save the changes.
After creating the EnableADAL key in your registry settings, restart your computer. Now, try to log in to your Microsoft Outlook or Teams account to see whether your problem is solved.
Check out the easiest way to Share My Screen on Microsoft Teams.
4. Create A New User Account
If your Microsoft account is old, maybe it can cause you to create the MS Teams 80090030 error. So, create a new user account and login into your new account.
Follow the step below to create a new user account:
- Press Windows + I on your keyboard to open Settings.
- Select Accounts tab.
- Choose Family & other users on the left menu panel.
- Select Add someone else to this PC.
- Click on I don’t have this person’s sign-in information.
- Click on Add a user without a Microsoft account.
- Follow on-screen instructions and enter your username, password and retype your password.
- Click on the Next button to enable the new user account.
Now, log in to your new MS Team account with your new account credentials to see whether your problem is solved.
5. Login with Incognito Mode
Use the web app to log in to your MS Teams account. You can try logging in to your MS Teams account in incognito mode.
Launch a browser and go to teams.microsoft.com using an incognito or private tab. Check to see whether you’re able to log in.
6. Reinstall MS Teams
You can fix the issue by reinstalling your MS Teams applications.
Follow the steps below to uninstall or reinstall your MS Teams:
- Type the control panel on the search bar and press the Enter button to open it.
- Click on Uninstall a program under the Program options.
- Locate MS Teams to uninstall the program.
- Click on the right button and select Uninstall to remove or delete MS Teams.
- Proceed to Restart your computer.
After completing restarting your computer, reinstall the MS Team apps, and try to log in to your account to see whether your problem is solved.
Follow our guide to know can Microsoft Teams be used to Spy on you.
Final Thoughts
As this error has been affecting numerous teams users, we’ve looked into it and provided our solutions after thorough testing.
The error occurs when the Microsoft credentials cannot be stored or retrieved, outdated TPM firmware or, conflicting settings. This error means that the cryptography provider’s device isn’t yet available for usage.
Don’t forget to comment down below which method worked to help others in need.
