Microsoft Teams is one of the best business communication platforms on the Microsoft Corporation. It offers a wide range of exclusive features for making communication more accessible.
Teams application lets you set the availability status, which helps to deliver the information about your attainability. Using this feature could be very helpful in informing your colleagues whether you are available for work or busy with your personal life.
Many users are facing a problem where the Status is not updating, and that causes other users to be getting the Status unknown error.
If you are also in the same boat, don’t worry. I have the tested solutions to resolve the Status issue.
How to Fix Teams Is Showing Status Unknown?
Microsoft never mentioned any working trick to solve the Status not showing problem. However, there are some ways to terminate this issue. You can try a different operating system to get an instant solution.
You can also try tweaking your settings, resetting Teams status, clearing cache files, or reinstalling Teams to solve the issue. I have covered all the working solutions to this problem. Keep reading till the end.
Here are the steps to fix Microsoft Teams Status Unknown:
1. Use Teams on the Web and Mobile
MS Teams is accessible on all popular platforms, including Android, iOS, macOS, and Windows. When your desktop application is unable to show the Status, you should try with a different operating system.
Sometimes, using the mobile version or the web version of the Teams application can be a quick solution. Though this is not any permanent fix to your problem, using this trick can relieve you when you are in a hurry.
2. Sign out from Microsoft Account
Periodically, this problem can occur for random glitches; logging out from the Microsoft account can be very handy. After logging out, Teams establish a new connection with Microsoft servers when you log in again.
Here are the ways to sign out from your Microsoft account:
- Close all Microsoft applications.
- Sign out from Teams and close it from the icon system tray.
- Go to Microsoft accounts.
- Select your account and sign out.
- Log in again after waiting a few minutes.
Now launch the Teams application and check if this solves your Status issue. You can move to the subsequent fixes in case the problem persists.
Follow our guide on how to export chat history in Microsoft Teams.
3. Reset Teams Status
Another way to solve the Status issue is by resetting your status from the set status message menu. You can write down your current situation here. It will be visible to your coworkers or anyone connected with you in Teams.
Also, try resetting your Teams Status by simply clicking on the reset Status from the same menu where you set your availability status.
4. Update Windows and Office
Sometimes an outdated version of Windows or Office can lead to numerous problems. It is always worth checking for updates when you face any issue or glitch in any application.
Here are the methods to update your Windows:
- Open Settings by pressing the Windows+I key.
- Select Windows Update.
- Click on the Check for updates.
After completing the Windows update, you can effortlessly update the Office by following the steps below.
Here are the methods to update Office:
- Open any Office app.
- Click on Files and select Account.
- Find the Update Options and click on it.
- Choose Update Now from the dropdown menu.
Updating Windows and the Office to the latest version can resolve the Status unknown problem. If the problem continues, go on to the subsequent fixes.
Check out how to fix Microsoft Teams Error 80090030.
5. Untick Register Teams
When your Teams app is set as the default chatting application for Office programs, your Status can be conflicted. Teams can import Status from the Office suite, which may cause showing Status unknown or missing issues.
Unticking the Register Teams as the chat app for Office can eliminate the Status unknown issue. Follow the below instruction to uncheck it from the Teams Settings.
Here are the steps to untick Register Teams:
- Click on three dots beside your profile picture from the top right corner.
- Select Settings.
- Untick the Register Teams as the chat app for Office from the General tab.
Any changes in the Settings need a restart to take effect. So restart your Office program after saving the settings.
But before that, do check our latest post on the change your background on Microsoft Teams.
6. Start a Quick Meeting
This trick works like magic. Many users have claimed that joining a meeting and leaving the meeting within a short time can resolve the Status unknown issue. You don’t have to stay in a meeting for extended periods; a quick video meeting is enough.
You can either join a meeting created by someone else or start a meeting by yourself. To start a meeting in Teams, go to the calendar and click on the Meet Now button.
7. Ensure Stable Internet Connection
There is an excellent chance that your internet connection is the main culprit for the Status unknown issue.
You can use your mobile hotspot or a cable connection to check if this helps to fix your problem. Ensure disconnecting all the other devices from the network to get a stable connection.
If you are using a router for an internet connection, remember to update your router’s firmware. Also, don’t forget to restart your router to resolve any internet issue.
8. Delete the Settings.json File
The Settings.json file saves all the Teams settings. Deleting the file will remove all your saved settings, though your cloud will remain untouched. After deleting the file, you may need to log in again and set some preferences.
Here are the ways to delete the Settings.json file:
- Open File Explorer by pressing the Windows+E key.
- Type %appdata%\Microsoft\teams in the address bar.
- Turn on Hidden items from the View tab.
- Find the settings.json file and make a backup copy to another drive.
- Delete the settings.json file.
After deleting the settings.json file, open your Teams application and check if the problem persists. In case your problem is not solved, you can clear the Teams cache file to fix the issue.
Also, check out our separate post on disable Outlook deleting confirmation message.
9. Clear Cache Files
Teams app cache can contain old data responsible for numerous errors and glitches. Clearing your Teams cache file can help to terminate the Status unknown issue.
Here are the methods to clear the cache files:
- Quit Teams application entirely.
- Open the File Explorer.
- Type %appdata%\Microsoft\teams in the address bar.
- Delete all files from the following folders.
- %appdata%\Microsoft\teams\application cache\cache
- %appdata%\Microsoft\teams\Local Storage
After removing all files from the folders, you should restart your computer. Then open the Teams and check if the problem persists.
10. Uninstall and Reinstall Teams
If nothing works for you, it is time to uninstall the Teams app and reinstall it. A simple uninstall and reinstall can save most of the errors or glitches.
Here are the ways to uninstall and reinstall Teams:
- Open Run by pressing the Windows+R key.
- Type control in the textbox and hit Enter.
- Wait for the Control Panel to load.
- Click Programs and Features.
- Locate Teams from the app list.
- Right-click on the app and click on uninstall.
- Restart your computer after the uninstallation is finished.
- Download and install the Teams app from the Microsoft official website.
This process should fix your Status unknown issue. A new version of an application is usually free from any glitches.
A Final Thought
When using Teams for the office or educational objective, Teams Status unknown error can be a nightmare. Several reasons are responsible for this error, like lousy internet connection, Microsoft server connecting problem, corrupted cache files, etc.
Using Teams web or any mobile version is a great alternative. But you can effortlessly resolve the Status unknown issue by clearing the cache, deleting the Settings.json file, updating Windows and Office, and reinstalling the Teams application.
Which solution did you find effective to resolve the Teams Status unknown issue? Don’t hesitate to let us know in the comment below.