Facing login issues in Genshin Impact can be frustrating, hampering your immersive gaming experience.
But you don’t have to worry anymore, as I am here to help you overcome this notorious error.
In this article, I’ll explain the troubleshooting steps to address the Genshin Impact Login error, allowing you to easily get back into the captivating world of Teyvat and resume your epic adventures.
Why Can’t You Login to Your Genshin Account?
Encountering login issues in Genshin Impact can stem from a variety of factors, spanning from minor misconfigurations to intricate scenarios. One common cause is repeatedly entering incorrect login credentials.
Luckily, there’s a straightforward solution for this issue – password reset. You can still access your account without any hassle unless you forgot to link to an active email address.
You must connect your account to a valid email for seamless recovery.
Additionally, your login details be compromised, granting unauthorized access to your account. Never disclose your account information or security details to anyone under any circumstances.
Here are the main reasons why the Genshin server is not connecting to your account:
- Wrong sign-in details.
- Account suspension.
- Password compromised.
- Internet issue.
- The game servers are down.
Regardless of the cause behind your being unable to sign in to your Genshin Impact account, there are definitive steps you can take to regain access quickly. Let’s explore these solutions further!
How to Fix Genshin Impact Login Error
If you encounter an error message while attempting to log in to Genshin Impact, it may indicate that the account credentials you provided are incorrect. To address this issue, change your password to ensure you’ve entered accurate login details.
Here are the methods to fix the Genshin account login error:
1. Check Your Internet Connection
To overcome the frustrating Genshin Impact login error, start by investigating your internet connection. As we all know, internet connection issues can occur unexpectedly during computer usage. The cause behind the login error could be an unstable internet connection.
I’d recommend using SpeedTest to evaluate the performance of your internet connection.
2. Stop Background Apps & Services
Close unnecessary apps and services running in the background will free up valuable RAM and system resources. It, in turn, enables Genshin Impact to run smoothly and effortlessly.
The vast world that is Genshin Impact demands substantial system resources for a seamless experience. However, if your device runs numerous background applications, it will struggle to meet the game’s demanding requirements, and a login error may occur.
Here are the steps to stop the background apps:
- Press Ctrl + Shift + Esc to open Task Manager.
- Select an unnecessary app or service that is currently running.
- Click the End task button to close the process.
3. Check Server Status
Before trying any other troubleshooting methods, go to DownDetector and check the server status of Genshin Impact.
Because the root of the sign-in issue may lie within the game server itself, perhaps it’s going through maintenance or getting complications. If that’s the case, then you can do nothing but wait.
4. Change Password & Try to Re-Login
If you keep getting the login error message, simply reset your password. It will ensure a seamless sign-in experience.
Here’s how to reset your Genshin Impact account password:
- Open your browser and go to the official Genshin Hoyoverse page.
- Select Log In from the top right corner.
- Click on Having problems.
- Choose Forgot password.
- Enter your Username/Email in the text field and click the Next button.
- Follow the on-screen instructions to reset your password.
Now launch Genshin Impact and sign in with the newly created password.
5. Update the Game
In case you haven’t updated Genshin Impact in a while, running an old and outdated game version can cause problems, including the login error you are facing.
So, check for updates regularly depending on which device or operating system you play the game.
For Windows
- Stop the game if it’s running.
- Open the Genshin Impact launcher.
- Click on the hamburger icon and select Check for game updates.
If an update is available, it’ll be downloaded and installed; otherwise, it’ll say, This is the latest version.
For iOS
- Open the App Store.
- Click on the Account button in the upper right corner.
- Update Genshin Impact if an update is available.
For Android
- Go to the Play Store.
- Open the menu.
- Tap on My Apps & Games.
- Update Genshin Impact if an update is available.
For PlayStation
- Select Genshin Impact on your console.
- Press the Options button on the PS4 or PS5 controller.
- Select Check for Update.
When the game is fully updated, relaunch it and try to sign in to your account.
6. Turn Off VPN & Proxy
Although VPNs secure your network, their presence can occasionally disrupt performance and introduce instability. And if you encounter login issues in Genshin Impact, turn your VPN off.
So, when you are having trouble signing in to your Genshin account while using a VPN, deactivate it. On the other hand, if you don’t have a VPN, try using one to see whether it fixes the problem.
7. Reset Your Network Settings
Your home network can also prevent you from logging in to your Genshin Impact game. Don’t worry, though; the solution to this unfortunate situation is pretty straightforward.
Follow these steps based on your device’s operating system:
On Windows
- Click on the Windows icon & select Settings.
- Choose Network and Internet.
- Scroll down all the way to the bottom and select Network reset.
- Click the Reset now button.
On iOS
- Open Settings.
- Choose General.
- Scroll down and tap on Transfer or Reset iPhone.
- Select Reset.
- Tap on the Reset Network Settings option.
Now the networking components will go back to their original settings as every network adapter will be deleted from the device and reinstalled.
8. Modify Your DNS Server
The DNS server plays a crucial role online by representing domain names such as Microsoft.com, Facebook.com, or Youtube.com into their corresponding IP addresses. However, log-in problems in Genshin Impact can occur due to issues with your DNS server.
If you encounter the Login failed error message when opening Genshin Impact, I’d advise you to update your default DNS server.
Here’s the method to change the DNS settings on Windows:
- Search for and open the Control Panel.
- Choose Network and Internet > Network and Sharing Center.
- Select Change adapter settings from the menu on the left.
- Right-click on the network you are presently using and select Properties.
- Double-click on Internet Protocol Version 4 to open its properties.
- Check the box that says Use the following DNS server addresses and enter your desired DNS server address. As an example, I’ve used Cloudfare’s DNS server.
- Click OK to apply the changes.
If you play Genshin Impact on a PS4 or PS5 console, you can refer to our list of the fastest DNS servers for PlayStation to optimize your gaming experience.
9. Check the Integrity of Game Files
When you get the login error in Genshin Impact, it may indicate missing or corrupted game files. Resolving this issue requires you to repair the game files.
Follow the steps below to fix Genshin Impact files:
On Genshin Impact Launcher:
- Launch Genshin Impact.
- Click on the hamburger icon located in the lower right.
- Choose Repair Now.
- Click on Confirm.
On Epic Games:
- Open the Epic Games Launcher.
- Go to the Library section.
- Locate Genshin Impact and click on the ellipsis (three dots).
- Choose Manage.
- Click on Verify to initiate the file scanning process.
Once the repair process is complete, relaunch the game and check if you can successfully sign in.
10. Reinstall Genshin Impact
If you still get the sign-in error, remove the game from your device and reinstall it. It’ll eliminate any bugs & glitches or incorrect settings that are stopping you from logging in to your Genshin account.
Here are the steps to reinstall Genshin Impact:
- Search for Control Panel and open it.
- Make sure View by is selected as Category and select Uninstall a program.
- Choose Genshin Impact and click the Uninstall button.
- Open your browser and go to the Genshin Impact download page.
- Click on PC Download, and the game setup file will be saved on your device.
- Install and run the recently downloaded executable file.
After these steps, the launcher will start to download all the game files. Once everything is downloaded, launch the game, and you will be able to get into the game without any issues.
11. Contact Genshin Impact Support
After all these valiant efforts, if you are still getting the Login failed error message, then all you can do is contact the Genshin Impact support team. To get in touch with them, go to the Genshin Hoyoverse page, scroll down to the bottom, and select Contact Us.
Now a new tab will open to compose an email that will go directly to the games’ support. Explain what methods you’ve tried to troubleshoot the log in issue and send it to them. They’ll let you know exactly what to do next.
FAQs
Why does Genshin keep saying account or password errors?
You usually see an account or password error when you provide incorrect login credentials. If you’ve forgotten your password, open the Genshin Hoyoverse page, select Forgot password, and simply change it. When you log in with the newly created password, you won’t get the account or password error anymore.
How do I log back into my Genshin Impact account?
When you have problems getting into the game, just send an account recovery email to the Genshin Impact support team. Click on Contact Us on the Genshin Hoyoverse page, and a new email you can compose will be sent directly to the support team. In the email, provide your username, ID, city, country, platform, etc.
Can Genshin ban your account?
As with all popular online games, Genshin Impact has a few terms & policies, and violating these terms can result in your account getting banned permanently. The game takes its rules very seriously, and I wouldn’t recommend breaking them if you don’t want to lose your account.
Final Thoughts
By following the outlined steps, you can overcome the login issue in Genshin Impact and resume your gaming experience.
Ensuring a stable internet connection, updating the game client, resetting your password, and verifying account credentials are vital to resolving the issue. Also, Seeking assistance from the game’s support team or official forums can provide valuable solutions.
Comment below if you have further questions, and we’ll get back to you.
