In short of Primogem, Adventurer’s Experience, Hero’s Wit, or food items? The daily check-in reward is a quick way to get them in Genshin Impact.
Unfortunately, many users, including my fellow adventurer, are missing the free reward due to issues with the log-in bonus. The journey is already full of obstacles and can’t be any harder without the rewards.
But worry not, my brave explorer! I’m here to rescue you from the check-in issue and won’t let you miss the bonus ever again.
So, let’s begin.
How to Fix Daily Log-In Not Working in Genshin Impact
To fix the daily check-in not working issue in Genshin Impact, connect the game account to HoYoLAB using a web browser or mobile application. Also, clearing the browser cache, allowing the cache, and changing to another browser will resolve the daily log-in reward claiming problem.
The solution to this problem is very effortless, and we’ve tested it across different accounts and for many users. Consider following the methods below to fix the check-in error in Genshin.
Here are the ways to fix the Genshin Impact daily check-in not working issue:
1. Link the Account to HoYoLAB
If you’re a regular Genshin Impact player, you wouldn’t want to miss out on the exciting free reward from daily check-in. As a PC or mobile Genshin player, if the daily spin isn’t working, you probably haven’t connected the account to HoYoLAB.
HoYoLAB is the official Genshin Impact forum that organizes the daily check-in rewards for the players. To link your account with the HoYoverse, you can use a browser or mobile application from Android or iOS.
Here is the process to link the account to HoYoLAB using a browser:
- Visit the HoYoLAB website using a browser.
- Click on Log In.
- Provide your login information.
- Press Check-in from the home page.
- Click on the daily reward.
But, if you’re using Android or iOS, you can install the HoYoLAB application and connect your account to it to claim the check-in reward.
Here are the steps to link the account using the HoYoLAB application:
- Go to the Play Store or App Store.
- Search and install HoYoLAB.
- Open and link your Genshin Impact account.
- Press the second icon from the bottom.
- Click on Genshin Impact.
- Press on Check-In.
- Claim your reward.
After completing the linking process successfully, the HoYoLAB daily check-in not working issue will resolve, and you’ll be able to collect the check-in reward.
2. Clear Browser Cache
The Genshin Impact daily check-in reward highly depends on the mobile and PC browsers.
Browser issues and problematic cache files can hinder you from linking to your Genshin Impact account and accessing the check-in reward. If you use a browser and the Genshin daily check-in is not working, try clearing your browser’s cache on mobile and computer.
Follow the procedures below to clear the browser cache on your PC:
- Open your browser.
- Press on Customize and control and go to Settings.
- Navigate to Privacy and security.
- Click on Clear browsing data.
- Change the Time range and press on Clear data.
If you are using a mobile device browser, read the procedures below.
Here is the way to clear the browser cache on a mobile device:
- Go to Settings.
- Navigate to Apps.
- Find and open your Browser.
- Press on Clear data.
- Click on Clear cache.
Restart the browser after clearing the data, log in to HoYoLAB, and check if the daily check-in is working correctly.
When using a browser, it automatically creates cookies based on your preferences. The HoYoLAB website is not an exception.
If your browser has blocked the cookies of the daily check-in site or you’ve allowed access, the Genshin log-in reward won’t work.
Ensuring the proper HoYoLAB cookies permission in mobile and computer browsers can fix the issues with being unable to claim the check-in reward.
Read the following method to check and allow HoYoLAB cookies in the browser:
- Open the browser on your PC.
- Click on Customize and control and navigate to Settings.
- Go to Privacy and security.
- Press on Cookies and other site data.
- Ensure HoYoLAB isn’t added in Sites that can never use cookies.
- Click on Add beside Sites that can always use cookies.
- Include act.hoyolab.com and www.hoyolab.com in the allowed cookies.
- Restart the browser.
However, if you’re an Android or iOS user and using the mobile browser to claim the reward, consider reading the following steps.
- Open the mobile browser.
- Navigate to the browser settings.
- Scroll down and press on Site settings.
- Click on Cookies.
- Press on ADD SITE EXCEPTION.
- Add act.hoyolab.com and www.hoyolab.com.
Now, go to the HoYoLAB check-in page and see if the reward claiming is working correctly.
4. Change Your Browser
Many users reported that their Genshin Impact daily log-in is not working and showing a No character created yet error while they have an account.
The problem happens when the browser doesn’t acknowledge your game, isn’t compatible, or has a bug.
Simply changing the browser will do the fix for you, and you’ll be able to claim the daily check-in rewards.
After following the above solutions, the daily check-in or log-in reward issues should resolve.
However, if the issue doesn’t fix, contact the Genshin Impact support team by mailing to genshin_cs@hoyoverse.com or submit Feedback using the Paimon menu from in-game to receive server-side instruction.
Frequently Asked Questions
How to claim Genshin daily check-in?
To claim the daily check-in reward in Genshin Impact, you’ll need to link your account with the HoYaLAB. Then you can start collecting the bonus from the website or using a mobile application.
What time is Genshin daily check-in?
Based on the server location, the daily check-in reward in Genshin Impact resets at 4:00 AM. The weekly reset also occurs at the same time on Monday.
Is the daily log-in bonus available for PlayStation?
No, the daily check-in or log-in reward isn’t available for PS4 or PS5. It’s only claimable for the PC and mobile versions.
Ending Note
The daily check-in is an excellent way to quickly increase your Adventurer’s level and acquire the necessary items throughout the journey.
However, the game runs into problems occasionally with the check-in reward-claiming process and doesn’t allow the users to redeem the bonus.
In this article, I’ve explained the reasons behind the issue and resolved the issue with effortless solutions.
If you find the information helpful, don’t forget to share it in the comment box below.
Cheers!
