How to Fix Spotify No Internet Connection [Tested Fix 2024]

Written By Steven Arends

Opened Spotify to listen to your favorite song but got an error message saying no internet connection available? I know, it’s super annoying. And, this is also the most common and frequent problem of Spotify.

Don’t worry; I know several ways to get you out of this and enjoy your favorite music without breaking a sweat.


So, why is Spotify not connecting?

This error can trigger for various reasons depending on the platform. The reasons can be one of these on mobile devices: data saver enabled, data usage restriction, or power-saving mode enabled. On PC, the firewall or the antivirus may treat Spotify as a threat and block it out.

Keep Reading, as I have rounded up some easy and tested methods to help you get rid of the problem.

How to Fix Spotify No Internet Connection Error

Spotify is a convenient platform to listen to music, discover new artists, create desired playlists, and, most importantly, make sure you always have access to your favorite music tracks. Along with keeping their library up to date with recent tracks, they constantly work on providing a smooth and easy user experience.

However, sometimes it throws some unwanted errors. You might encounter an error message saying No internet connection available or Something went wrong. This is a very frequent problem with Spotify. Many users are still facing this issue every day, even though newer patches are being released addressing this issue.

There are several solutions to fix the problem depending on whether you receive the error on PC or the mobile app.

The first thing you should do is check your internet connection. If the net connection is weak, Spotify will have a hard time connecting and throw the error. You can try reconnecting to the network or switching to another stronger network.

Stick with me as I walk you through all the fixes.

Here are the steps to fix no internet connection error on Spotify:

1. Re-login to Spotify

Most of the time, this problem is solved by restarting the app or re-logging into the app. The reason is in almost 80% of the cases, this is just a bug in the app.

Here are the steps to re-login into Spotify:

  • Click on the drop-down arrow beside your account name (located in the top right corner).
  • Click on Settings.
  • Select Log Out.log-out-spotify
  • Login back again with your account credentials.spotify-log-in

If you are still encountering the issue, don’t worry. Go through the next ones.

Follow our guide to fix Spotify stuttering on android devices.

2. Clear Spotify Offline Cache from Your Device

Clearing the local cache files from your device might solve the issue.

Here are the steps to clear the Spotify cache:

  • Click on the drop-down arrow beside your account name (located in the top right corner).
  • Click on
  • Scroll down and click on Show Advanced Settings.
  • Scroll down through the list until you get to the Offline songs Storage.clear-spotify-offline-cache-from
  • Navigate to the location from your file explorer.
  • Select everything inside the folder by pressing Ctrl+A / Command+A and then press Del/delete.
  • Confirm to delete everything.

N.B. On windows, the AppData folder is hidden by default. TO unhide it, click on the View bar on top of the file explorer and check the Hidden Items box.

If you are on mobile devices, i.e., Android and iOS, simply clean the cache of the Spotify app from the app settings.

Quickly check out how much space does Spotify take up.

3. Disable Offline Mode in Spotify App

An offline mode is an option for premium users for downloading and accessing tracks offline. Sometimes this might be the culprit behind your no internet connection available issue.

So, turning it off might work for you to be back online again.

Here are the steps to disable offline mode on Spotify:

  • Click on the drop-down arrow beside your account name (located in the top right corner).
  • Click on Settings.
  • Scroll down and search for Offline mode.
  • Toggle it off and restart the app.

You may check out how to make multiple Spotify profiles with a single account.

4. Change Your Internet Settings

If you are on Mobile data and encountering this error, there is a possible way to resolve this. This technique has worked for a lot of users.

This is a solution that also works for internet issues on mobile data with other apps.

Let’s get started with this without wasting any more time.

Here are the steps to change internet settings:

  • Go to Device Settings > Network & internet.
  • Select the preferred SIM you are using for accessing the
  • Go to Advanced settings and select Access Point Names.
  • Select the option Internet if the WAP or MMS option is pre-selected.edit-accses-point
  • Restart your device.
  • Launch the Spotify app and check if it’s working correctly.

Check out the easiest way to fix Spotify won’t let me log in.

5. Allow Spotify Through Windows Firewall

Windows Firewall sometimes tends to block certain apps thinking of them as threats. If this is the case, your Spotify can’t connect to the internet and throws the error message.

Here are the steps to allow Spotify through Windows Firewall:

  • Go to the Control Panel.
  • Select System and Security.
  • Look for Allow an app through Windows Firewall under Windows Defender Firewall.window-defender-firewall
  • Scroll down the list of apps to find Spotify and check the boxes under both the Private and Public tabs if unchecked.
  • Click OK.private-and-public-on
  • Launch the Spotify app to see if it’s working.

If the checkbox of Spotify is already ticked, then the issue is not with your firewall settings. Follow through with the following workarounds.

You may also like to read: Spotify Not Working on WiFi

6. Add Spotify to Antivirus Exceptions

Like Windows Firewall, the antivirus on your computer could also block the startup of Spotify by mistake. You can add the Spotify app to the exception list of the antivirus you are using.

The Exception setting is generally located in different spots in different antivirus tools. You might have to find it manually.

Here are the directions on how to find it in AVG and Avast:

AVG: Home > Settings > Components > Web Shield > Exceptions.

Avast: Home > Settings > General > Exclusions.

7. Change DNS Settings

Sometimes, the DNS server address might stop Spotify from connecting to the internet. You will have to change the address from what it is to (Google’s primary DNS server).

Here are the steps your PC’s DNS settings:

  • Look for the internet/wi-fi icon on your taskbar and right-click on it.
  • Select Open Network and Internet settings.
  • Select Change adapter settings under Advanced settings.
  • Right-click on your active connection and select properties.
  • Scroll down the list, click Internet Protocol version 4(TCP/IPv4) & then click on Properties.
  • Check to Use the following DNS server addresses.
  • Enter 8.8.8 in the Preferred DNS server and in the Alternate DNS server.
  • Click OK and check if internet issues on Spotify are resolved.

8. Reinstall/Update Your Spotify App

Reinstalling a refreshed version of the app/updating to the latest version is the way to go if none of the above techniques helped.

Here are the steps to reinstall Spotify:


  • Close Spotify.
  • Go to the Control Panel.
  • Select Programs and Features.
  • Find and select Spotify and choose Uninstall.
  • Download Spotify from their official website and install it.


  • Open Finder.
  • Select Go, hold the Option key, and select Library.
  • Open Caches and delete the Spotify.Client folder.
  • Go back and open Application Support.
  • Delete the Spotify
  • Open Finder again and go to Applications in the sidebar menu.
  • Find the Spotify app and drag it to the Trash. Empty Trash to delete the app.
  • Download Spotify from their official website and install it.


  • Tap and hold the Spotify app icon.
  • Select options and then delete/uninstall.
  • Download it again from Google Play Store/ App Store.

With a fresh installation, you should get rid of that annoying no internet connection available issue.

How to Fix Error Code 4 on Spotify

You might encounter an error message with an error code 4 when firing up your Spotify app. Improper Internet connection settings often cause the error. You can quickly fix it by using one of the following methods: changing DNS settings, checking windows firewall, or tweaking the proxy type in the Spotify client.

To change the DNS settings, Add Spotify to Antivirus Exceptions. Also, allow Spotify through the Windows firewall. If none of them resolves the issue, then you have to try tweaking the proxy settings.

Here are the steps to change the proxy type in Spotify settings:

  1. Click on the drop-down arrow beside your account name (located in the top right corner).
  2. Click on Settings.
  3. Find proxy type settings under the Proxy
  4. Choose HTTP from the drop-down menu on the right.
  5. Restart the app & check if the problem is resolved.

Make sure you try all the options from the drop-down menu to see which one works in your case.

Final Thoughts

Hopefully, one of the methods worked for you, and you are enjoying your playlist! Do let me know which one did.

But, if you are still encountering the problem, it can be an issue with the account or the app. No worries, you can always reach out to the Spotify support team. Email or report to them with your issue; they will solve it for you.

About The Author
Steven Arends is a computer science graduate and tech enthusiast with over 10 years of experience in the field. He has a vast collection of computer hardware and loves exploring the latest advancements. As a contributing author to 10Scopes, Steven shares his expertise to make the world of technology more accessible and easier to understand for all readers.

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