You logged in to your Genshin Impact account from a different device, but the verification code just won’t arrive. No matter what you do, you cannot jump to the newest events that dropped with the latest update.
It can happen when the game server and your internet connection are experiencing downtime. But if the problem relates to an in-game issue, then you have to wait for the bug fixes.
But there are some things on your end that you can look for. And that is what I have rounded out in this article. So, let’s get right to it.
How to Fix No Verification Code in Genshin Impact?
To fix the verification code not arriving on Genshin Impact, first, check if your phone’s network is getting good signal strength. Next, check if your internet connection is working properly and ensure the game is not blocked by any Firewall. Finally, try getting the verification code using a data connection.
That was just the gist of it. Let’s break it down in detail.
These are the methods to fix no verification code arriving on Genshin Impact:
1. Check Your Phone’s Signal
The most common reason for Genshin Impact’s verification code not arriving is when you input the wrong phone number to the game client. So, first, verify that the information is correct.
The other thing to keep in mind is cell coverage. If you are in a place where the signal is dropping, then it won’t do you any good. Because the moment your phone gets hold of good signal strength, you will see a flood of numerous codes arriving on your messaging app.
Also, do not forget to check the spam folder of your messaging app. If the text is flagged incorrectly, it will end up here.
2. Resend the Code
Sometimes simply pressing the Resend button will get you the verification code. There may be a delay between the server receiving the request and sending the codes, which can cause problems with the game client.
3. Check Your Internet Connection
This may be one of the most important fixes you can try on the list. Ensure your internet connection is working before receiving verification codes for Genshin Impact. Otherwise, all the requests made by the game client will simply not reach the game servers.
Playback a random Youtube video from a different device to check the internet connection. Verify this result by running a speed test. Then you can communicate with your ISP to see if that is a problem on your end.
4. Genshin Impact Server Status
When your internet connection is stable, the next thing is to check if the game servers are not down. Then nothing mentioned in this article will work out unless the servers are active again.
To check Genshin’s server, go to Down Detector and search for Genshin Impact. Here you can see the current status and past network issues.
Also, check out Hoyolabs, which is a gaming community centered around Genshin Impact. You see posts relating to server problems if something is going on. But the only problem is that the webpage is in Chinese, so you may need to change it to English if you are not a native speaker.
This is how you can do it.
5. Check Firewall Settings
How about this scenario: the internet connection is okay, and the game client can send the request for codes, but you do not receive it. That means the request is not getting through to the game servers. Then obviously the email verification codes won’t be sent your way.
Well, then your Firewall software is to blame. The reason it does this is to protect your device from intruders. So by default, it will block any network requests from a third-party application.
To solve this, you need to allow Genshin Impact to transmit data. I will show you how to do this for Windows Defender Firewall.
Here are the steps to allow Genshin Impact from Windows Firewall:
- Search for allow app firewall from Windows Search. Open Allow an App Through Windows Firewall from the results.
- Click the Change Settings button.
- Scroll down to find Genshin Impact. Place a tick next to it.
- Ensure the checkboxes next to Public and Private are ticked.
Now fire up the game client and try resending the codes. Any luck getting the codes?
6. Update Genshin Impact to the Latest Version
This is not a sure fix, but an outdated game can cause problems with sending verification codes. This shouldn’t be an issue for most people, as these games won’t even allow you to enter the game’s interface if you run an older version.
So, open the game launcher and let the game update before logging in to your account. If you are on Android and iOS, open the respective app stores and go to the Genshin Impact page. Here you will see the update icon if you are running an older version.
Once Genshin Impact is ready to play, check our comprehensive guide to key bindings and controls, which will help you ace the game.
7. Contact Genshin Impact Support
If nothing is working out, there may be an issue with your email address or phone number. In that case, get in touch with miHoYo’s support team at genshin_cs@hoyoverse.com and let them know your exact problem.
You will hear back from them within a few days at most. If your existing email or phone number is not with you, then you can ask to re-assign a different address, and they will do that for you.
Frequently Asked Questions
Why is Genshin code not working?
When you enter an older verification code, that will not be authenticated by the app. Because every code has an expiry period of 60 seconds, after which they cannot be recognized by the servers.
Why are you not receiving verification codes on Genshin Impact?
If you do not enter the correct phone or email address, have problems with your internet connection, or your phone is not getting a proper cell signal, then you will be unable to receive verification codes on Genshin Impact.
Where to get Genshin Impact verification code?
Once you enter your phone number, Genshin will send the verification code to your phone. After that, you have to go to your messaging app, and there you will find the code.
How to verify email on Genshin Impact?
To verify your email, first, go to account.hoyoverse.com and log in using any of your social media accounts. Now go to Options > Account Security Settings > Email > Modify Link > Enter your email address and press the Send button near the verification code. Once you enter the code correctly, the email is verified.
Conclusion
So, did you get the code to arrive on your phone? If so, congratulations. Do not forget to let others know in the comments which one worked for you.
Verification codes can be frustrating when you try them time and again but cannot get your hands on one. But if the issue is related to the servers, all you need to do is wait until the issue is resolved.
That’s it for today. See you in some other Genshin Impact guides.
