How to Fix PS5 Something Went Wrong Errors [Definitive Guide]

Facing descriptive error messages is one thing, but it really pisses me off when the error reads Something went wrong. Bruh! What went wrong? At least tell me that so I can properly search for the underlying cause & resolve it.

Anyway, if you’re also feeling the same way after getting this kind of error on your PS5, this troubleshooting guide will surely ease your misery.

Enough talk, let’s begin.

How to Fix Something Went Wrong Errors on PS5

PS5 users can encounter Something went wrong error message when the system fails to function as intended. These errors come with different codes to indicate different causes for each error. Most of them happen due to network connectivity, so check the PlayStation Network status to make sure the servers are running.

As a general solution to fix PS5’s Something went wrong errors, update your PS5 firmware. Navigate to Settings > System > System Software > System Software Update & Settings > Update System Software > Update Using Internet. Then select Update.

The console will restart & the system firmware will be updated. Don’t remove the power cord during the update process.

But, since various Something went wrong error codes occur due to different reasons, they require different troubleshooting methods. Below I have discussed each method for each error codes in great detail.

How to Fix Error Code CE-108255-1

Something went wrong with this game or app: CE-108255-1 pop-up usually occurs when you start playing a game or launch an app. It might be triggered in one particular game, or sometimes it might be more generalized, showing up in multiple games/apps.

So, what causes the error CE-108255-1?

The reasons behind your PS5 throwing the error CE-108255-1 might be corrupted or broken game files (if it triggers only in one particular game), corrupted PS5 database, or an unknown bug in the system software or the game.

Although Sony hasn’t officially said anything about this technical error, whenever any PS5 user contacts their tech support about this particular issue, they’d advise returning the hardware for replacement. So you can either do that or follow the steps below to resolve this problem.

Here are the fixes for error code CE-108255-1:

1. Update/Reinstall the Game

If the error code is shown in only one particular game or app, chances are it is a bug with the game, or the game files are corrupted/broken.

You should first try to update the game/app, or reinstall it if it’s already been updated. Because if it’s a game bug, then developers already know about it and have released a patch to fix it. Or if the game files are corrupted, reinstalling the game might resolve it.

Here are the steps to update/reinstall a game:

• Go to the Game Library on your console.
• Select the game/app you want to update/reinstall and press X on the controller.
• Select Check for Update and install the update.
• If it is already been updated, select Delete from the options to uninstall it.
• Visit your Game Library, find & select your desired game, and hit Download.

In case you’ve purchased a physical copy(disc) of the game, follow the steps below to reinstall it.

Here are the steps to reinstall the game from a disc:

• Launch your PS5 & go to the Game Library.
• Select the game/app you want to delete and press X.
• Select Delete from the options to uninstall it.
• Insert the disc into your PS5.
• Wait for an on-screen message to pop up and click on Copy.

After reinstalling the game from the disc, make sure to update the game files.

2. Update PS5’s System Software

If the issue still persists, you should try updating the PS5 system software. Additionally, you should always keep your console’s firmware updated.

Here are the steps to update PS5 firmware using the Internet:

• Turn on your PS5 & go to Settings.
• Select System > System Software > System Software Update & Settings.
• Go to Update System Software > Update Using Internet.
• Select Update.

You can also update the firmware using external USB storage. If the USB port on your PS5 is not working, you need to fix it first.

Here are the steps to update PS5 firmware via USB:

• Format the USB device in the FAT32
• Create a new folder inside your USB drive and rename it to PS5.
• Create a folder named UPDATE inside the PS5 folder.
• Head over to PlayStation’s website and find the PS5 update file option, right-click on it and select save as to download the file.
• Move the PUP file to the UPDATE subfolder in your USB.
• Turn off your PS5 and connect the USB device to it.
• Turn on the console and navigate to Settings > System > System Software > System Software Update & Settings > Update System Software > Update from USB Drive.
• Click OK to confirm.

The PS will update the system software, rebuild the database, and restart. And hopefully, this will solve your issue. If not, move on to the next method.

3. Rebuild the PS5 Database

Sometimes, this issue can correlate with a corrupted database. So, rebuilding the database is another method you should try. This function essentially checks for any unwanted errors or corruptions in the game data and rectifies them.

Here are the steps to rebuild the PS5 database:

• Hold down PS5’s power button to turn off the console.
• Keep it off for at least 2 minutes.
• Press and hold down the power button until you hear two distinct beeps to boot into Safe Mode.
• Connect your DualSense controller to the console via USB.
• Press the PS button on the controller to pair them.
• Select Rebuild Database.
• Do not power off the console when rebuilding the database.

Keep in mind, this process doesn’t delete any of your installed games/apps, saved game data, or saved profiles. This method is also useful in case your PS5 is stuck on the black screen.

4. Reset PS5

As a last resort, you can reset your PS5. Sometimes these issues occur because of system glitches, and resetting the system can fix them. But resetting will erase all the data on your console and install a fresh copy of the system software.

Hence, it’s essential to back up all your data onto an external drive or the PS cloud before applying this method.

Here are the steps to reset your PS5:

• Turn off your PS5.
• Hold down the power button until you hear two beep sounds to boot into Safe Mode.
• Connect your controller to the console via USB.
• Press the PS button on the controller to pair it with the console.
• Select Reset PS5 (Reinstall System Software).
• Follow the on-screen instructions to complete the procedure.
• Upon finishing, follow the on-screen instructions to restore your data from the drive.

After the reset, check if the method resolved the error CE-108255-1. It should be gone by now. You can also factory reset PS5 without using the controller.

How to Fix “Can’t load: Something went wrong” Error on PS5

Many users have reported getting Can’t load Something went wrong. Please try again later error message when trying to launch PS Store or an online game. This is mostly due to internet connection issues or downtime of PlayStation Network servers.

One small fix to resolve Can’t load: Something went wrong error on PS5, go to Settings > Network > Set Up Internet Connection. Now press the options button on the controller & select Advanced Settings. Now change the WiFi Frequency Bands to 2.4GHz or 5GHz according to your network.

The automatic option often fails to select the correct WiFi signal, so it’s better to just manually select the WIFi band. If this solution doesn’t work for you, don’t worry. Follow these alternate solutions and you’ll be able to launch the PS Store/games without any issues.

Here are the methods to fix something went wrong on PS5:

1. Check PlayStations’ Network Service Status

No matter how much you try, you won’t be able to get into the PS Store or launch an online PS game when the servers are down or under maintenance. So before doing any troubleshooting, first check the PSN server status.

If any of the services show red, wait for Sony to bring their servers back online. On the other hand, if all the services are up and running, check if the router is within range or switch to a wired connection.

Additionally, try checking your network connection, which brings us to the next method.

2. Check Your Internet Connection

This error message can appear when an online game can’t load its data because of internet connectivity issues.

Therefore, you should check that your internet connection is stable and speedy enough. You can test your internet connection on your PS5.

Here are the steps to follow:

• Go to your console’s Settings.
• Select Network > Connection Status.
• Click on Test Internet Connection.
• Check your Connection Speed for download and upload.

From the information after testing, you can tell if you are having trouble with your Internet. If you are, try switching to a stronger network or restarting your router, or try switching to an Ethernet cable instead of Wifi.

How to Fix PS5 Error Code CE-107938-8: Something went wrong

PS5 error CE-107938-8 appears when trying to update a game/app or downloading a new patch with a simple message saying Something went wrong. It might even occur if you attempt to update the game after failing the first time.

The main reason for the CE-107938-8 error is turning off the console prematurely when updating a game. Other reasons include the console’s aggressive rest mode, Internet connectivity issues, corrupted or bad game files, harmful update files, etc.

Don’t worry, this is a temporary problem and can be solved quickly. Shut down the console completely and then turn it on. Also, try uninstalling and reinstalling the game that had trouble updating.

PlayStation 5 has a new feature called rest mode. The console automatically goes into power-saving mode while keeping alive the background tasks like downloading or updating a game.

However, many users reported their console going into Rest mode during a game update, and when they wake the console up from Rest Mode to play it, it throws the error CE-107938-8.

Here are the steps to disable Rest mode on PS5:

• Press the PS button on your controller and select the gear icon at the top right corner of the screen.
• Select System > Power Saving.
• Click on Set Time Until PS5 Enters Rest Mode.
• Select Don’t Put in Rest Mode from the During Media Playback & While Playing Games settings from the drop-down menu.
• Restart your console.

Disabling the Rest mode should fix this problem.

FAQs

What does it mean when my PS5 says something went wrong?

You can encounter something went wrong error message on your PS5 when the PSN Service doesn’t work properly.

Why is my PS5 not working properly after update?

If the firmware update gets interrupted or corrupted due to an unstable internet connection, your PS5 may stop functioning properly.

Can a PS5 be repaired?

Yes, PS5 is repairable. You can claim a warranty or take it to your nearest console repair shop.

Conclusion

There you go! I have explained, and provided solutions for the most frequent Something went wrong error messages.

Please do let me know which one was your issue and which method worked for you.

If you encounter any other type of error, feel free to let us know in the comment section. Have a nice day!