Connecting Netflix while facing Netflix error code NW-2-4 is one of the most annoying issues I have ever encountered on Netflix. People across the globe faced this issue from 2016 to 2021 enormously.
Though Netflix tried to eradicate the problem, people still face the issue sometimes. Every time they ask their internet provider and ask for the improvement of the quality of the network. But they don’t know if the provider has something to do with your Netflix.
Anyways, If this is the case with you too, don’t worry. After finishing the article, you’ll be able to solve your issue.
But why do you face Netflix error code NW-2-4?
I will mention every method to solve NW-2-4 error and solutions to some other issues on Netflix. So, let’s take a ride and solve our problem, shall we?
How to fix Netflix Error Code NW-2-4?
Netflix is the leading subscription-based streaming service that permits it’s members to watch movies and TV shows with no commercials at all on any internet-connected device. It has a vast catalog of TV shows, movies, and original content.
Netflix code error NW-2-4 is an error that generally occurs when you cannot connect your device with Netflix due to some connectivity problems. The solutions to this error involve turning off your device, reactivating the device, checking the DNS setting for Gaming Console, etc.
I will mention every possible solution you can try out and resolve your issue.
Also, check out our separate post on AirPods not working on Netflix.
Here are the steps to fix Netflix error code NW-2-4:
Method 1: Restart your home network
You may face the error code due to a broken connection with your device. So, when you encounter this, make sure you turn off your device and unplug the modem router for at least 60 seconds.
If you unplug and replug the device and router within moments, the problem will stay because of the data stored on your devices. Hence, ensure connection away for a minute between your devices and routers, and it’ll ensure the data is erased. Now, reconnect your device with the router and try again.
If you are watching Netflix on your TV, give it a hard reset that is unplugging and replugging your TV power cable from the wall outlet.
That’s how simple measures are taken that can solve your problem. If this can’t solve the issue, move to the next one.
Here’s a complete guide on how to get Netflix Student Discount.
Method 2: Check DNS settings for PlayStation
Sometimes network settings on your PlayStation can interrupt the connection between your device and Netflix server. Make sure to configure the network settings to the default settings. Here’s how you can configure the network settings on PS3 and PS4:
- Start your PlayStation and go to the Settings.
- Select Network Settings and Internet Connection Settings Pick Custom.
- Choose the WLAN section, select Enter manually, and press the Right key three times to enter IP Address Setting (for Wireless PS3). For PS4, pick Wi-Fi > Custom > WiFi SSID. For wired PlayStation, choose Operation Mode.
- Select Automatic for IP Address Setting.
- Choose Do Not Set for DHCP hostname and then Automatic for DNS Setting.
- Select Automatic for MTU and Do Not Use for Proxy Server. After that, select Enable for UPnP for PS3 only.
- Save your settings and exit PlayStation.
Now, try Netflix and see if the problem is gone.
Method 3: Bypass the Firewall
If your home network uses a firewall, say, parental controls, you may face the problem. So you need to configure your router and let the device connect to the internet directly.
Sometimes, your ISP’s (Internet Service Provider) policies might interrupt the streaming. Either you can call them and let them know your issue or do it by yourself if you have access to the policies. If you have access, navigate to their website, log in to your account, and disable it.
Besides, enable your home network, turn off your router for 1 min and then turn it back.
Method 4: Reactivate your Device
If your device is not activated, you might face an issue. When the device undergoes a firmware update and remains unactivated, make sure to turn off your device for 1 minute and then retry the activation.
Here’s the process for Roku and Smart TV users to reactivate their devices:
- Start Netflix and press up-up-down-down-left-right-left-right-up-up-up-up, a deactivate window will pop-up.
- Deactivate your account.
- Start Netflix and login to your account.
If you are using Netflix on your PlayStation, here is the process you need to follow:
- Start Netflix.
- Press the Start+Select button for nearly one minute while loading and then close Netflix.
- Open Netflix again and log in to your account.
Method 5: Update the OS of your Device
This problem can appear due to using Netflix on an outdated OS version of your device. Check whether your device has an update or not. If you find an update, make sure to download it, and update your device. Restart your device and launch Netflix, see if the issue persists.
Method 6: Reinstall Netflix
Open Google Play Store or Apple Store on your phone and search Netflix, and press uninstall when the app appears. Besides, you can long tap on the Netflix icon and select uninstall.
If none of the solutions work for you, try playing something else, and if that doesn’t work as well, call your internet provider.
How to Reset Netflix on a TV?
If your Netflix freezes and you get “Whoops, something went wrong” and an error message like this on your smart TV, you need to reset Netflix on your TV right away. Applying the following measures will be enough to reset your TV.
- Open Netflix and click on the menu button on the top left corner of the TV screen. You will see tons of options, like, Home, TV shows, and so on.
- Select Apps and then App Settings or only Settings, whatever you find on your TV.
- Hit the restart button and confirm the process if any command prompt appears.
- Wait for 1 minute and log in to your account again.
Your Netflix will come back alive within a couple of minutes, and you won’t face the error message.
Conclusion
As there are problems, there are solutions. I have mentioned the issues and solutions as well. Follow the methods accurately, and you will find your pain is gone.
But if you face the Netflix error code NW-2-4 too much, call your internet provider and tell them about the issues you face due to the internet connection. Let me know if you face additional issues with any Netflix errors.
