Microsoft Store Not Working on Windows 11 [Proven Fix 2022]

Written By Steven Arends

You need to download the essential apps on your Microsoft Store, but while you can try downloading apps, the MS store keeps crashing or stops working on your Windows 11 system.

If this issue is the case and you are worried about it, don’t worry.

As a tech specialist and enthusiast, I found the most effortless methods to solve the issue of the Microsoft Store not opening or not working. So, if you are looking for an ultimate step-by-step guide to fix the Windows 11 Microsoft Store not working problem, then you have come to the right place.

This post will show you some of the best practical and effective techniques to fix the Windows 11 Microsoft Store not working issue on your Windows 11 system.

fix-microsoft-store-not-working-on-windows-11

Keep reading and precisely follow the instructions.

So, let’s get started to fix the Windows 11 Microsoft Store not working issue.

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Why does Microsoft Store Not Work on Windows 11?

Microsoft Store does not work on Windows 11 because of some potential technical causes for creating the Microsoft Store not opening, keep crashing, or not working problem in Windows 11 PC.

However, this section will discuss the possible explanation for the Microsoft Store not working problem on your Windows 11 computer.

Here is a list of possible common reasons for the Microsoft Store not working issue I have found:

MS Store Corrupted Cache Data

The corrupted Microsoft Store cache data is one of the major leading causes of Microsoft Store not opening, not working, or keeping crashing. When an application has corrupted cache data, it conflicts with the application.

Deleting the corrupted cache data, repairing, or resetting the Microsoft Store application, can solve the Windows 11 Microsoft Store not working problem.

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Outdated Windows

Another reason for the Microsoft Store not working problem on your Windows 11 computer is outdated Windows OS. When your Windows OS is outdated, your system may conflict with the Microsoft Store functionality that creates Microsoft Store does not open or working issue.

So, update your Windows regularly to avoid Microsoft Store not working or not opening problems in your Windows 11 computer device.

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Overprotective Antivirus suite

The third-party antivirus suite application is another reason for the Microsoft Store not opening, not working, or keeping crashing issues on Windows 11 computers.

Sometimes, third-party antivirus suite applications conflict with the system firewall, creating unnecessary issues. You need to remove or uninstall the AV suite to fix the problem.

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Corrupted System Files

Corrupting system files is one of the most common reasons for Microsoft Store not opening or not working issues on your Windows 11 computer device. When the system files become corrupted, your application may become conflicting.

To fix the Microsoft Store not opening or not working problem on your Windows 11 computer, you need to repair or reset your windows.

You’ve seen the possible potential reason for the Microsoft Store not working issue on your Windows 11 computer so far. I’ll show you several tested and proven solutions to solve the problem in the next part.

So, let’s dive into the main section to solve the Microsoft Store not working issue without further delay.

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How to Fix Microsoft Store Not Working on Windows 11

In Windows 11, Microsoft redesigns and rebuilds their Microsoft Store. The Microsoft Store gets a sleeker look and is more user-friendly than before.

Also, the MS Store is now a more convenient and more secure platform to download and install the applications compared to the Windows 10 version. But, some Windows 11 users reported that the Windows 11 Microsoft Store creating not opening, not working, or crashing issues.

In the previous section, you’ve seen the possible potential reason for the Microsoft Store not working or not opening issues on your Windows 11 computer so far. This section will show you several tested and proven solutions to solve the problem.

So, let’s dive right in to know the solution for the Microsoft Store not working or not opening issue.

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Here are the steps to fix the Microsoft Store not working issue on Windows 11:

1. Run Windows Store Apps Troubleshooter

When you encounter any problem with your Windows 11 system, try to run your problem-related troubleshooter. The troubleshooting method can help you to detect and fix your problem automatically.

So, to solve the Microsoft Store not opening or not working problem, you can run the Windows Store Apps troubleshooter on your Windows 11 system computer.

Follow the steps below to run the Windows Store Apps troubleshooter:

  • Press the Win + I keys on your keyboard to open the Windows System Settings.

windows-system-command

  • Click on the Start icon at the left side corner at the taskbar and select Settings app under the Pinned apps to open the System Settings.

windows-11-settings-open

  • Select System tab on the left side settings menu panel.
  • Select Troubleshoot option on the right-side system window.

Troubleshoot

  • Click on the Other troubleshooter’s option.

other-troubleshooters

  • Scroll down and find the Windows Store Apps troubleshoot option under the Other section.
  • Click on the Run button to run the Windows Store Apps troubleshooter.

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  • Wait a few seconds to detect and resolve the Microsoft Store problems.

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  • After a few seconds, Windows Store Apps troubleshooting is completed.
  • Click on the View detailed information to view the detailed information on the problems.

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  • Click on the Close button to close the Windows Update troubleshooter window.

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  • Try to open the Microsoft Store again to see whether the problem is solved.

But, before that, do check our latest post on the Fix Installation Failed Error 800f0830 on Windows 11

2. Check your Network Connection

An inactive internet connection is one of the main reasons to face Windows 11 Microsoft Store not opening, not working, or crashing problem.

So, first, you need to check your internet speed to ensure your internet speed is stable and safe. To confirm this, use Speedtest by Ookala or Fast.com to run a speed test to calculate your internet speeds.

If your speed test result is not good as you expected, then you can try to fix your error by restarting your router. Here are the steps to restart your router correctly:

  • Unplug the router power cable from the wall socket and router itself.
  • Wait for 5 to 10 minutes.
  • Plug the power cable into the router and wall socket, then press the power button to turn on the router.
  • Wait a few seconds or minutes to reconnect the internet.

After establishing your network connection, recheck your network connection speed to ensure your network connection problem is solved. Then, relaunch the Microsoft Store to make sure the problem is fixed.

But, if you continue to have issues with your internet, you should contact your Internet Service Provider (ISP) and report the problem.

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3. Make Sure Signed in With a Microsoft account

You need to sign in with a Microsoft account on your Windows 11 system to use the Microsoft Store. Without sign-in with a Microsoft account, you can not open or use Microsoft Store, and also, you may face MS Store not opening or not working issues.

So, to prevent MS Store issues, you first need to ensure you have signed in with a Microsoft account on your Windows 11 computer.

Follow these steps to make sure signed in with a Microsoft account:

  • Press the Win + I keys on your keyboard to open the Windows System Settings.

windows-system-command

  • Click on the Start icon at the left side corner at the taskbar and select Settings app under the Pinned apps to open the System Settings.

windows-11-settings-open

  • Select the Account tab on the left side settings menu panel.

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  • On the right-side top of the Account window, you can see the sign-in details such as your account profile picture, account name, and email address if you signed in already.
  • Select Your info option on the right side Accounts settings window.

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  • Here you can sign in to your MS account under the Account settings section.

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  • You can also manage your MS accounts under the Related settings section.

windows-11-microsoft-account-info-releted-settings

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4. Check your Time and Location Settings

Your local time and location is another reason for Windows 11 Microsoft Store not working or not opening issues.

To solve the Windows 11 Microsoft Store not working or not opening issue, check your time zone and location to ensure it is correct.

Follow the steps below to check your time and location settings:

  • Press the Win + I keys on your keyboard to open the Windows System Settings.

windows-system-command

  • Click on the Start icon at the left side corner at the taskbar and select Settings app under the Pinned apps to open the System Settings.

windows-11-settings-open

  • Select the Time & language tab on the left side settings menu panel.

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  • Select the Date & time option at the top of the right side window to check your time.

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  • Set the time and time zone If your system time is not set correctly.

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  • Select the Language & region option on the right side of the window to check your current location.

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  • Select your Country or Region to set your location.

windows-11-country-region

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5. Reset Microsoft Store Cache

Microsoft Store cache is another leading cause of the Microsoft Store not working issue on your Windows 11 computer.

So, to solve the Microsoft Store not opening or not working issue on your Windows 11 computer, you need to reset the Microsoft Store cache.

Follow these steps to reset the Microsoft Store cache:

  • Press the Win+R on your keyboard to open the Windows Run program.

windows-11-cmd

  • Type wsreset.exe in the Run dialog box.

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  • Hit the Enter key or click on the OK button to execute the command.

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  • After running the program, a blank Command Prompt window will appear, which will close after about ten seconds, and Microsoft Store will open automatically.

run-wsreset-exe-command

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6. Update Your Windows OS

Another effective way to solve your Microsoft Store not working problem on your Windows 11 PC is to keep your Windows system up to date.

The latest Windows updates help fix many technical problems because updating the newest version fixes bugs or issues on your system.

Follow the steps below to check and install your latest version of Windows on your Windows 11 system:

  • Press Windows key + I on your keyboard to open the Windows Settings shortcut. Or,

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  • Click on the Windows icon on your left-side corner taskbar, and then click on the Settings under the Pinned apps to open Windows Settings.

windows-11-settings-open

  • Select the Windows Updates tab on the left side menu panel.
  • Click on the Check for Updates button to check for available updates.

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  • The system will start to check updates and download any new updates automatically that are available for your PC.
  • Begin the installation process; click the Install Updates option once the updates are ready.

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  • Wait until the update is installed fully on your computer.
  • After completing the Windows update, check whether the problem is solved.

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7. Remove or Uninstall the Antivirus App

Uninstalling the antivirus application may help fix the Windows 11 Microsoft Store not working issue.

Follow the steps below to uninstall the antivirus:

  • Press Windows Key + I on your keyboard to open the Windows System Settings App.

windows-system-command

  • Click on the Windows icon on your taskbar, and then click on the Settings icon under the pinned apps to open Windows Settings.

windows-11-settings-open

  • Select the Apps tab option from the left side settings menu panel.
  • Click on the Apps & features option at the top of the right side screen.

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  • Scroll down and find your antivirus application.

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  • Click on the three-dot menu and select the Uninstall button.
  • Click on the Uninstall button to confirm to delete or remove the app.

windows-11-antivirus-uninstall

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8. Run the  System File Checker (SFC) Tool

Another option to fix the Microsoft Store not working issue on your Windows 11 system is to run the System File Checker (SFC) tool to scan and restore the corrupted system files. 

Follow the steps below to run the SFC tool:

  • Press the Win + S key on your keyboard to open the Windows Search panel.

windows-11-search-option

  • Type cmd and click on Run as administrator to open the Command Prompt with admin privileges.

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  • Type the sfc /scannow command. Hit the Enter button to run the SFC tool to scan and restore the corrupted system files. Image no: 7.3
  • Wait until the process is complete.

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  • After the successful scan, see whether your issue is solved. If not, try the next solution to try to fix the problem.

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9. Run the DISM Tool

Running the Deployment Image Servicing and Management (DISM) program is another way to fix the Microsoft Store not working issue on your Windows 11 PC.

Follow the steps below to run the DISM tool on your Windows 11 system:

  • Press the Win + S key on your keyboard to open the Windows Search panel.

windows-11-search

  • Type cmd and click on Run as administrator to open the Command Prompt with admin privileges.

command-prompt-with-admin-privileges

  • Type the DISM.exe /Online /Cleanup-image /Scanhealth command, hit the Enter button, and wait until the process is complete.

Scanhealth

  • After completing the first process, enter DISM.exe /Online /Cleanup-image /Restorehealth command, press the Enter button, and wait until the process is complete.

restorehealth-command

  • After the successful scan, see whether your issue is solved.

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Final Thoughts

Microsoft redesigned and rebuilt the Microsoft Store in Windows 11. The Microsoft Store now has a more streamlined appearance and is more user-friendly than previously.

But, some Windows 11 users reported that the Windows 11 Microsoft Store creating not opening, not working, or crashing issues.

Microsoft Store does not work on Windows 11 because of some potential technical causes for creating the Microsoft Store not opening, keep crashing, or not working problem in Windows 11 PC.

In this post, I describe the Microsoft Store isn’t working problem’s potential causes. I also demonstrate several tested and proven solutions to solve the Microsoft Store not working issues on your Windows 11 computers.

I hope you found this post to be informative. If you found your solution, please let me know which method works for you.

You may also look at other posts if you’re interested in learning more about similar topics.

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