Microsoft introduced teams as a collaborative workplace in Microsoft 365 business suites. During the Corona pandemic, Teams started to bloom for its numerous features and functionality. It touches the milestone of 75 million daily users within a short period.
Teams offer great video calling features along with other services. While in a videoconference, sometimes the Teams app keeps freezing because of inappropriate settings, hardware issues, or corrupted cache files.
After facing the same problem, I found some working solutions to resolve Teams freezing issue. Without further delay, let’s go through this well-researched article to terminate this annoying problem.
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How to Fix Microsoft Teams Keeps Freezing My Computer?
Sometimes, MS Teams keep freezing while you are in a video conference. There are several ways you can try to stop Teams freezing issue. Follow the following fixes step-by-step to resolve Teams freezing problem.
Here are the steps to fix Microsoft Teams keeps freezing issue:
1. Close Teams App Entirely
Microsoft Teams keep running in the background to provide a seamless user experience. While Teams is running for a long time in the background, it can cause several problems, including the freezing issue.
You can quickly close the Teams application from your system to resolve any issue caused by the background process.
Here are the steps to close the Teams app:
- Open Task Manager by pressing the Ctrl+Shift+Esc keys.
- Select Microsoft Teams.
- Click on the End task.
This process will close the Teams application entirely from your computer, which should fix the Teams freezing issue during a videoconference.
Here’s a complete guide on can you use a green screen with Microsoft Teams.
2. Check MS Teams Servers
Teams depend on Microsoft servers to load the information. If the MS servers are down for any reason, you will not be able to get a stable connection, no matter how many fixes you try. So it is always worth checking the MS servers’ status.
Downdetector is an excellent web service for real-time problem & outage monitoring. You can search for Microsoft Teams to check the status of the server. If the other users face the same issue, you will see the user’s reports here.
3. Fix GPU and RAM usage
High GPU and RAM usage can often freeze your Teams application screen. While in a videoconference, Teams need more GPU and RAM allocation than usual, leading to the Teams freezing issues.
There are some basic tricks to fix your GPU and RAM usage. Follow the below instruction to improve the high use of your system components.
Here are the methods to fix RAM and GPU usage:
- Turn off the Outlook add-in.
- Stop background applications.
- Shut off read receipts.
- Remove application cache.
- Tweak visual effects.
- Enhance the pagefile capacity.
When you fix the GPU and RAM usage, Teams will get more hardware access to operate properly and might solve the Teams freezing issue.
Also, check out our separate post on Airpods Not Working with Microsoft Teams.
4. Modify Video Settings
Video calling is a power-hungry feature. When making a video conference using the Teams application, 4GB RAM is insufficient for smooth video sharing. You can add an additional 4GB RAM for better performance.
Keep your device camera turned off when making a call on Teams to save some RAM space. You can also try enabling video content only to keep your processor free. Any extra features in the application need more processing and graphics power.
You can avoid using multiple software at a time to increase your Teams capability. Besides, you can follow the steps below to reduce the pressure on your computer.
Here are the ways to modify video settings:
- Keep your camera turned off while in a meeting.
- Disable any background image or blur effect.
- Deactivate GPU hardware acceleration from app settings.
- Close all background applications.
Following the above methods will help increase the Teams application’s capability to use more space and graphical power.
Check out our latest fix for Microsoft Teams Error Code 4C7.
5. Turn on Maximum Performance Settings
Using a low-performance setting is always helpful to save some extra battery. This setting can lead to Teams freezing problems while in a video call. You can turn on the maximum performance setting effortlessly by following the steps below.
Here are the steps to turn on maximum performance settings:
- Open Run by pressing the Windows+R.
- Type control in the textbox and press Enter.
- Click on Power Options.
- Select Change plan settings.
- Go to Change advance power settings.
- Locate Processor power management.
- Expand Minimum processor state.
- Set the minimum processor state to 100% for both.
Changing the performance settings will help you use your device’s maximum capability. After changing the settings, check if this fixes the Teams freezing issue.
But before that, do check our latest post on the Change Your Background on Microsoft Teams.
6. Ensure Bluetooth is Disabled
Several users reported that Teams often keeps freezing when there is an active Bluetooth connection with your device. Bluetooth devices connected with your computer can also create many other errors.
You can turn off Bluetooth to ensure your Teams app is not freezing because of the Bluetooth connection. Follow the instructions below to turn off Bluetooth.
Here are the ways to turn off Bluetooth:
- Open the Notification panel from the bottom left corner.
- Right-click on the Bluetooth icon and select Go to Settings.
- Toggle off the Bluetooth.
Now all your Bluetooth devices are disconnected from your computer, which should fix your Teams app’s freezing issue. If the problem persists, move on to the subsequent fixes.
7. Tweak Compatibility for Teams
Another effective way to eliminate the Teams freezing issue is by running the application in compatibility mode. Follow the below methods to run Team in compatibility mode.
Here are the ways to turn on compatibility mode:
- Select Properties by right-clicking on the Microsoft Teams icon.
- Go to the Compatibility tab.
- Tick the box close next to Run this program in compatibility mode for.
- Select Windows 8 from the dropdown menu.
- Click Apply and then on OK to save the changes.
Open the Microsoft Teams application again after saving the changes. Check if the problem persists, and move on to the following fixes.
8. Update and Disable Display Adapter
An incompatible version of the display adapter can create various issues leading you to the Teams freezing issue. Update the driver to the latest version by following the next steps.
Here are the methods to update the display adapter:
- Press the Windows+R key to open Run.
- Type devmgmt.msc in the textbox and hit Enter.
- Find and expand Display adapters.
- Right-click on the Intel(R) HD Graphics and click Update driver.
If you find any updates for your intel graphics, update the display adapter to the latest version. You can also try to fix the problem by disabling the display adapter. Follow the previous instructions and select Disable device instead of Update driver.
9. Reinstall Teams
Reinstalling the Teams application can solve the freezing problem. There are different ways to uninstall and reinstall an application. Follow the instructions below to uninstall the application successfully.
Here are the ways to uninstall and reinstall Teams:
- Right-click on the Windows button and go to Apps and Features.
- Find Microsoft Teams.
- Select the Teams app and click uninstall.
- Click Uninstall again to confirm the process.
- Wait until the uninstallation is finished.
- Reboot your computer.
- Download Teams installer from the Teams official page.
- Double click on the installer and install the Teams app.
After the successful installation, launch the Teams application. Now check if the freezing issue is solved. Otherwise, continue to the subsequent fixes.
10. Clear the Cache Files
Teams stored cache files to load faster and to provide a seamless user experience. Cache files can get corrupted for several reasons, leading to the Teams freezing issues. Follow the below steps to clear the Teams cache files.
Here are the steps to clear the app cache:
- Right-click on the Teams icon to quit the Teams application from the icon tray.
- Open Run by pressing the Windows+R key.
- Type %appdata%\Microsoft\Teams in the textbox and hit Enter.
- Delete all folders mentioned below.
- application cache\cache
- blob_storage
- Cache
- databases
- GPUcache
- Indexed DB
- Local Storage
- Tmp
After deleting the cache folders, restart your computer and relaunch the application. Start a videoconference and check if the problem got fixed.
11. Clear Windows Credentials
Credentials can cause numerous trouble for several applications. It is reported that removing the credentials can terminate the Teams freezing issue. Follow the below methods to clear the Windows credentials.
Here are the steps to remove the Windows credentials:
- Press the Windows+R keys together to open Run.
- Type control in the textbox and hit Enter to open the Control panel.
- Locate the View by option and click on the Small icons.
- Find and select the Credential Manage.
- Select Windows Credentials from the Credentials Manager.
- Navigate to the Generic Credentials and expand the entry with your Microsoft Account.
- Click on the remove button and select Yes to remove the account.
- Reboot your computer.
You have successfully removed the credentials files. Remember, after eliminating the credentials, you must log in to all applications that use a Microsoft account.
12. Update Windows and Teams
Any outdated version of an application or OS can lead to various problems. So it is always a must-do thing to fix any minor or major errors. You can easily update the Windows and Teams by following the below methods.
Here are the ways to update Windows:
- Open Settings by pressing the Windows+I key.
- Select Windows Update.
- Click on the Check for updates.
Following the steps below, you can effortlessly update the Office when the windows update is completed.
Here are the ways to update Office:
- Launch any Office app.
- Click on Files, then select Account.
- Locate the Update Options and click on it.
- Select Update Now from the dropdown menu.
When your Teams and Windows are updated to the latest version, you should get a smooth software experience. In case you are still unable to fix the Teams freezing issue, I suggest you contact Microsoft support.
Frequently Asked Questions
Why does Microsoft Teams video keep freezing?
Microsoft Teams video keeps freezing because of faulty performance settings, corrupted cache files, outdated app versions, or old hardware.
How do I unfreeze my MS team?
You can entirely close the Teams desktop application to unfreeze MS teams. To close the Teams app, open the Task manager > click on the Teams > select End Task. Now restart your computer and relaunch the Teams app.
Where is Teams cache located?
Software cache files are usually stored in the system folder of the computer. To access the Teams cache, open your File Explorer and paste this %appdata%\Microsoft\Teams in the address bar. Now hit Enter to open the Teams cache folder.
Final Thoughts
Microsoft Teams freezing computer problems is prevalent, and different causes can lead to this annoying problem. Though Microsoft never mentions any precise reason or solution for this issue, a few tricks can be convenient.
I have covered the most relevant and working solutions for Teams freezing issue. Following the step-by-step methods can efficiently resolve your problem, and you can use Teams properly again.
Which methods help you to resolve the Teams keeps freezing my computer problem? Don’t forget to mention it in the comment below.
