How to Fix GoToMeeting Audio and Video Not Working [Tested]

Meeting apps have got much popular in this pandemic situation. Nearly all the offices got online and used meeting apps to organize workplaces remotely. GoToMeeting is also grown with lots of userbases recently.

But you may have been suffering from the issue that GoToMeeting sometimes can’t connect to the camera and microphone and shows the error GoToMeeting Audio and Video Not Working. I also faced the same issue and found the solutions to it.

Why does the GoToMeeting audio and video not working issue occur?

Keep reading to know how you can resolve the issue. Don’t miss any part, as you can fall into a problem without knowing the whole process.

GoToMeeting Audio and Video Not Working: Quick Fixes

Try these quick fixes to resolve the issue rapidly. If the issue is not severe, these quick fixes can be handy to settle your issues with GoToMeeting.

Check Volume

Increase your system and speaker volume and ensure that you can hear sound. Check the auxiliary cables of the speakers. Check your Bluetooth connection between your system and speakers if you use wireless speakers.

Rejoin Meeting

There might be some issue with the currently established connection with the GoToMeeting servers. You can exit and rejoin the meeting with the same meeting ID. Or you can generate a new ID and create a new session by sharing the link with your colleagues.

Unmute Microphone

Check if you have muted your microphone or not. Unmute your microphone so that everyone can listen to your voice. If you are not mute, your voice won’t be on the speakers.

Close Background Apps

While working with the GoToMeeting app, close all the background apps, especially all the media and streaming apps that run in the background, even if you close the window. Kill the processes of those apps running in the background.

Reconnect Cables

You might be using external speakers or other peripherals. Check if the cables are in the right place. Reconnect the cables and check the connection between the system and speakers is on point.

Update the Camera Driver on the Computer

Sometimes your system might have outdated drivers for the camera and microphone hardware. Check if you are on updated drivers or not. If not, then try upgrading your hardware drivers from your manufacturers.

How to Fix GoToMeeting Audio and Video Issue

There might be severe misconfigurations inside your system setting. To resolve GoToMeeting Audio and Video Issue, try these tested methods following.

Check Windows Microphone and Camera Settings

If GoToMeeting can not access your system microphone and camera, it will not work as it was intended to. Windows keeps restricted access for microphone and camera in the first place for any new app.

The camera and microphone are the sensitive peripherals for your system, and you can get tracked or be under surveillance through your camera and microphone. This is why Windows 10 keeps blocking the access of these input devices from any third-party app at first.

But if you need to use GoToMeeting, you must need to grant access to your camera and microphone from Windows settings. Introduce the GoToMeeting app as a safe thing and let Windows know that you know the subsequences.

Granting permissions for cameras and microphones in Windows 10 is not that critical. You just need to get into system settings, check some settings, and tweak some toggles.

Here are the steps to check Microphone and Camera Permissions on Windows:

• Go to Start Menu > Settings.
• Select Privacy.
• Click on App Permissions.
• Select Microphone
• Now see if all the permissions are correctly granted or not. Allow apps to access your microphone and Allow desktop apps to access your microphone.
• Go to the camera section now. Select Camera.
• Turn on the toggle beside Allow apps to access your camera.

You are done! You have successfully turned on your camera and microphone access from your Windows settings, and these permissions will help GoToMeeting run properly and behave normally.

Check Audio Settings in GoToMeeting App

You might use multiple audio output devices such as external speakers and wireless or wired headphones. There might be a misconfiguration inside the app that the wrong device was selected for audio output. Check if you have selected the correct device to rely on.

Here are the steps to check audio settings in GoToMeeting:

• Launch GoToMeeting.
• On the Startup Page, disable I don’t need audio option first.
• Select Settings > Meeting from inside the GoToMeeting interface.
• Select the primary audio output device. You can select multiple if you want to output from multiple speakers.

While you are joining every new meeting, you can select your audio output device every time. Click Join on Computer, and select primary audio input and output devices.

Alternatively, if you right-click on the GoToMeeting icon in the taskbar, you’ll get a context menu. Select Preferences here. Now you can adjust your audio input and output and video peripherals from the Audio and Webcam sections. Try them out.

Reboot your system and Relaunch GoToMeeting

Just simply reboot your system. Then try again launching the GoToMeeting client. There could be anything happening background that mightn’t be seen in front. Reboot and relaunch can be an easy solution to help GoToMeeting work properly.

Run GoToMeeting As An Administrator

Running programs with proper administrative permissions solves the maximum of the problems regarding that particular program. GoToMeeting is not different from it. If GoToMeeting has difficulties accessing microphone and camera hardware, then it might just didn’t get the permissions to do so.

Here are the steps to run GoToMeeting as an administrator:

• Locate the shortcut of GoToMeeting on the desktop of your system. Right-click on it.
• From the drop-down menu, select Properties.
• Scroll to the Compatibility tab and click on Run this program as an administrator under the Settings box.
• Confirm the changes by clicking Apply.

And you’re ready to run GoToMeeting as an administrator now. Now simply launch the software with a double-click on the shortcut located on the desktop. Hopefully, this might solve the issue.

Disable Your Antivirus Temporarily

Sometimes antivirus detects GoToMeeting as a virus threat as it needs to be run as an administrative program. You can just simply turn off your antivirus and firewall for a while.

But remember, while your firewalls are turned off, you might be affected by malware. So be careful when you’re visiting any site or opening a mail until you turn on the firewalls again.

Additional Troubleshooting

You can take advantage of additional troubleshooting in Windows settings. The system can scan, detect and resolve any kind of faulty misconfigurations. Go to Settings, and search for Additional Troubleshooting.

FAQ

Why is GoToMeeting audio not working?

Check if your microphone volume is muted or not. Tune the volume at the maximum available.

Why is my video not working on GoToMeeting?

Check if you have plugged in your webcam or not. If you have a built-in webcam, check if your system has updated drivers or not.

Why is my microphone not working on GoToMeeting?

GoToMeeting might haven’t detected your microphone. Check GoToMeeting audio settings and select the primary audio input device correctly.

How do I test my GoToMeeting audio and video?

Visit support.goto.com/meeting/system-check and join a test meeting to check your audio and video.

Why is my mic working but I can’t hear?

If your mic is working fine, increase the Sound Mixer’s mic volume at the maximum available in your system.

Conclusion

Now in the days of remote offices, meeting apps like GoToMeeting and others have become much crucial than anytime before. Minor problems can heavily affect productivity. I hope this article helped you resolve GoToMeeting Audio and Video Not Working issue correctly.

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