Microsoft Teams is a business-related communication platform to communicate with your team virtually. It comprises numerous great features, including chats, calls, files, calendars, and tasks. Microsoft published this software as a part of the Microsoft 360 family products.
Besides all the outstanding features, Microsoft Teams has some bugs and glitches. Oh dear! Your call has dropped is one of them. People claimed they faced call drop issues while calling in Teams for more than 10 seconds.
After facing the same problem in Teams, I have gone through several fixes. Though all of them didn’t work on my device, I have found some working solutions.
In this well-researched article, I will take you through proper instructions to resolve your Microsoft call drop issue.
Stay Tuned!
How To Fix Microsoft Teams Oh Dear! Your Call Has Dropped?
Call dropping is too stressful, especially when you are trying to join a meeting or a conference. When the Microsoft Teams call keeps dropping, it shows oh dear your call has dropped message.
Let’s dive into the fixes for this annoying call-dropping problem without wasting more time.
Here are the steps to fix Microsoft Teams oh dear your call has dropped:
1. Update Windows and Teams
Using an outdated version of Teams can cause various difficulties. Before trying any other fix, you must ensure that your app is updated to the latest version. While not using the Windows latest version can also create the same problem.
Here are the processes to update Teams and Windows:
- Open your Teams app.
- Click on the Profile Icon.
- Select Check for updates. If any update is available, it will start to download the update automatically.
- Open The Start menu.
- Search Windows Update Settings and open it.
- Click on Check for updates from Windows Update.
After updating your Teams and Windows, restart your computer and check if this clear-ups your issue.
Check out our separate post on Fix Microsoft Teams Chat Messages Not Showing Up.
2. Remove Cache Files
Corrupted cache files can lead you to call dropping issues. Sometimes cache interferes with an app’s current session, leading to numerous problems. You can effortlessly clear the Teams app’s cache by following the steps below.
Here are the steps to remove the cache files:
- Terminate the Teams app properly.
- Open the Run window by pressing Windows+R.
- Type %appdata% in the Run window and hit Enter.
- Find Teams from Microsoft Folder.
- Remove everything from the Teams folder.
After deleting the cache files, make sure you restart your device. That should eliminate your problem. If the issue persists, follow the below fixes.
Quickly check out our epic guide on Microsoft Teams set out of office alerts.
3. Delete Teams Credentials
Credentials Manager helps you to view and remove your stored credentials for logging in to websites, connected apps, and networks. By deleting the credentials data, you can ensure that your system is not using the corrupted data for your apps or networks.
Here are the steps to delete Teams credentials:
- Log out and close the Teams app.
- Open the Start menu and search for Credentials Manager.
- Start Credentials Manager by clicking on it.
- Switch to Windows Credentials.
- Find and delete all your Teams cache credentials.
- Open Teams and sign in with your ID and password.
Now join a call, and let’s see if the problem persists. Don’t worry; continue with the following fixes.
Follow our guide to fix Teams not working on WiFi.
4. Uninstall and Install Teams
If your call dropping issue continues, try reinstalling your Teams application. To uninstall and reinstall Teams, follow the instructions below.
Here are the processes to uninstall and reinstall Teams:
- Right-click on the Start menu.
- Go to Apps and Features.
- Find the Teams app.
- Select the Teams and click on Uninstall.
- Restart your device after uninstalling it.
- Download Teams from the official website and install it.
Installing a fresh copy from the official website should fix your problem. If the problem continues, there is a chance that your internet connection is the main culprit.
Check out our latest fix for Microsoft Teams Error 80090030.
5. Check Your Internet Connection
Microsoft Teams is a data-hungry application. Usually, the video calling feature needs more bandwidth than audio calls.
You can unplug your router and wait for thirty seconds to get rid of flea power. Using a direct wall power outlet can improve your router capability.
Switching to a cable network can improve your bandwidth speed if you use a Wi-Fi repeater or wireless router for your device connectivity.
If any other devices are connected to the same network, disconnect them to ensure enough bandwidth for the Teams.
6. Deactivate AP Mode and DHCP
Disabling AP (Wireless Access point) mode can eliminate this problem. Many Teams users claimed their issue vanished after disabling AP and DHCP(Dynamic Host Configuration Protocol).
To disable AP and DHCP, visit your router manufacturer’s website for a step-by-step guide.
It is also reported that using HKT and Huawei modems can lead you to the same problem. There is no specific reason for this issue. You might try changing your modem.
Frequently Asked Questions
How do I fix call drop in MS Teams?
You can try a lot of fixes to resolve this issue. Uninstall the Teams app and reinstall it. If you use a VPN to access Teams, try turning it off and turn it on again. You can also try the web version if facing this issue on your desktop or mobile app.
Why does my Teams calls keep dropping?
Microsoft Teams need a continuous data connection to perform the calling feature smoothly. If you are using a shared network or running several data-hungry apps simultaneously, there is a chance that your call will be dropped randomly.
How do you clear a team cache?
You can clear your Teams app cache by following some simple instructions. Press Windows+R > Type %appdata%\Microsoft\Teams and hit Enter > Delete all the folder contents.
Final Thoughts
Most of the time, the main reason for this call dropped issue is the network error. I had heard from many people that their problems vanished when they connected their device to a new network.
So make sure you are not facing this problem for the network error. You can try connecting your device with a new network to resolve this issue. If that works, contact your ISP (Internet Service Provider) to change your connection or replace your router with a new one.
Throughout the article, I have covered all the possible causes and fixes for this irritating problem. I hope you found this article engaging and helpful.
Still, have any confusion or query? Feel free to mention them in the comment below.
