By design, a Gacha game’s reward system is unpredictable; hence the disparity in character and resources such as weapons, skins, gliders, and rare abilities is routine throughout Genshin Impact accounts.
No surprise, envious gamers often hunt such profiles as their prey and take control. If you are one of those victims, look no further, I’ll guide you on how you can recover your lost Genshin Impact account.
So, let’s have a look, shall we?
How to Recover Hacked or Lost Genshin Impact/miHoYo Account
To recover a lost or hacked Genshin Impact account, contact HoYoverse support at genshin_cs@hoyoverse.com, mentioning your UID, username, email, linked 3rd-party account, etc. On the returned mail, follow the retrieval link and fill up the form properly.
After reviewing the legitimacy of the information, you will get your Genshin Impact account back within 10-25 working days.
But to complete the entire process, you have to go through some sequential steps.
Here are the steps to retrieve the Genshin Impact account:
Step 1: Contact HoYoverse Support via Email
Getting in touch with HoYoverse is the very first step to recovering a Genshin Impact account. Obviously, that includes explaining itsy bitsy info on how you’ve lost access to it.
To do that, compose an email keeping Account Recovery as the subject. Provide the following information in the email body:
- Genshin Impact user ID (UID). That’s the unique identifier number to find your account.
- Your username, which can be used to log in to Genshin Impact instead of the email. Be aware it’s not the in-game nickname.
- The email address that was linked to the account before you lost it.
- Mention the third-party account name, such as Google linked to the account. (if any)
- Mention the time of your last in-game activity. For example, 21st April, Friday, 9:56 PM.
- Describe how you’ve lost the account. Clearly state what issues you are facing and how it started.
Once you’ve done all this, send the email to genshin_cs@hoyoverse.com. Within 1-3 working days, HoYo support will reply with an application form link.
Now, here’s a catch, you can send the email to the support with an empty body to begin with. But HoYo customer service will ask for the information I’ve suggested you include in the first email’s body. It just saves time.
Step 2: Access the Account Retrieval Link
Upon receiving the mail from HoYo support with the recovery application form, click on it, and it will open in a new tab.
Choose No for “Can you log in to your account?” and “I want to retrieve my account” just below that.
Provide a fresh email address to receive the verification code. Don’t forget to click the Send verification code, by the way. Once you get the code, provide it in the Enter Verification Code box as quickly as possible.
Click Next from the bottom of this page to begin the journey to rescue your Genshin Account.
Step 3: Fill Up the Account Recovery Form
HoYoverse Account Issue Application Form will greet you, asking for plenty of information about your lost, damaged, or hacked Genshin account. It’s important you provide precise information. Having failed to do so, all you achieve is a futile outcome. So be careful!
Speaking of the information, UID, lost account’s email address, the first time and the last time you logged into the account is crucial. But here, it gets tricky.
Remembering the first day of signing in to Genshin Impact is quite challenging. I mean, who takes note, right?
In that case, take a wild guess and put a date around that time. That’ll suffice. Last sign-in time, however, shouldn’t be an issue, I reckon.
HoYoverse also asks for detailed device information to find out the account meticulously. So pick the device you play Genshin Impact on more frequently, whether it’s an iPhone, Android, PlayStation, or PC. Correctly specify the chipset or phone model, RAM, CPU, and other info.
As the last bit of data, provide the Genshin Impact purchase information. The fields asking for this information are self-explanatory. If you didn’t buy anything in-game, just skip this step.
Besides, provide additional info such as how many five stars you had, what weapons you had, and how far you had gone in the game to prove that you are the valid owner of this account. Be as descriptive as possible.
Finally, submit the form and wait for HoYo to review your application. If everything goes well, you should hear from them within 2-4 weeks and regain access to your precious Genshin Impact account.
How to Protect Your HoYoverse Account from Being Hacked
“Prevention is better than cure” — that’s exactly how you should treat your Genshin Impact account before it’s too late and the only thing left is to weep in the corner.
Being a gamer, I’ve taken some precautions that helped me save tons of accounts from hackers in the past till now.
Here’s how you should protect your HoYoverse account from hackers:
- Create a strong password with a combination of letters, numbers, and special characters.
- Enable two-factor authentication to increase your Genshin account security.
- Do not use the same password across all your game, e-mail, or social media accounts. This put forward a high risk of losing all accounts at once.
- Stop oversharing your UID on social media or other platforms. A higher-level Genshin Impact account is always targeted due to the amped-up elements and characters.
- Link third-party accounts, such as Facebook, Google, Twitter, etc., for additional security. If you ever lose your email, these accounts will come in handy.
FAQs
How Long Does it Take For miHoYo to Recover Account?
After pleading, it takes 10-25 working days to recover the miHoYo account. It may sound like a lot, but this process requires numerous investigations and inquiries.
Are miHoYo and HoYoverse Account the Same?
Yes, miHoYo and HoYoverse accounts are technically the same thing. Former miHoYo is renamed to HoYoverse. This company operates multiple games under the same umbrella, such as Genshin Impac, Honkai: Star Rail, and Zenless Zone Zero (upcoming).
Will You Lose Account If You Delete Genshin Impact?
No, you will not lose the account if you delete Genshin Impact from your device. It’s simply a game uninstallation process; nothing to do with your HoYoverse account.
What Happens When Your Genshin Account is Deleted?
The Genshin Account is not immediately deleted. Once the request is made, it takes 30 days to remove the account from the HoYoverse server permanently. Reactivate the account by simply signing in within this period.
Closing Words
Recovering a Genshin Impact account can appear overwhelming to a lot of people. But with proper steps, it is indeed retrievable. So, follow the guide I’ve put up for you and bring your account from the dead.
For more queries, don’t forget to leave a comment. Happy Gaming Traveler!
I sent them a mail but they never answer me
Hello maina,
It usually takes around 30 days for them to reply. Consider mailing them once again.