You are trying to pre-order a game with your credit card in Origin but it’s not working. Every time you try, Origin just says that your request cannot be processed, and cancels the payment.
You probably want to know:
What does your request could not be processed mean?
Nevertheless, you don’t have to lose sleep over it. I have faced the same issue a few times so just keep reading to find out exactly how to fix this issue.
So, what are you waiting for? Just get yourself a cup of coffee and start reading. Keep in mind that if you skip any part, you might feel more confused at the end.
How To Fix Origin Your Request Could Not Be Processed?
Your request could not be processed error can be eliminated in a few ways and you just have to find the right one that works for your situation. To understand more, I have listed three working solutions to fix your issue.
Here are the methods to fix Origin your request could not be processed:
1. Check If Your Card Is Expired
You should notice that when you get the Your Request Could Not Be Processed error, you also get an additional message that says we’re unable to verify this credit card.
What this means is that the issue might not be with Origin, but with your bank or that specific credit card. The first thing you need to do is check the expiry date and make sure it’s valid for at least another month.
If the card is expired, you are left with no choice but to contact your bank to renew the VISA card. That might take time, but it will definitely fix the issue.
If there’s nothing wrong with the expiration date, then do a simple check to see if you have sufficient funds and then try the next fix.
2. Check If Your Card Is Accepted By Origin
Another issue that is related to the card you are using could be that Origin simply doesn’t accept that particular card.
It is a well-known fact that Origin does not accept Canadian non-bank-based credit cards, and it definitely does not accept any form of debit card.
Also check our exclusive tutorial on how to stream Origin games over Steam.
Moreover, Origin accepts prepaid cards as a form of payment in many regions except a few regions like Canada. So, if you are in Canada and trying to use a prepaid card, you will get this error.
This means that using any of the cards listed above will cause this error to pop up. You should use another credit card if you own one or try one of the other payment methods available on Origin.
The most popular payment methods apart from credit cards are PayPal and EA Wallet.
3. Try Again Tomorrow
I know how stupid this sounds but trust me, it works. It may not work all the time but it will definitely work.
When I faced this issue, I tried contacting the bank multiple times but was unsuccessful so I had no choice but to wait for another day. When I tried it the next day, it worked on the first try.
So, why is this working now? Well, that’s because there was an issue with the origin site. It was probably undergoing maintenance but there were no specific details about the situation.
The point is that you should try to make the payment once again tomorrow or after a few days. This should help you rectify the issue.
Check out the easiest way to fix Origin won’t go online error.
If for some reason, you are still facing the same issue and you are one hundred percent sure that your bank and credit card are not the issue, then you need to follow these steps to get help from a CE agent.
- Go to the Google homepage and search for EA help.
- Click on the first result to go to the EA Help website.
- On the top right corner, click on the login option to log in with your EA account or sign up button to create a new one.
- After that, click on the Contact Us button on the top.
- On the next page, click on the picture with Origin written on it.
- You will be taken to a page that asks which platform you are using. Simply select your platform.
- After that Click on Orders -> Unable to purchase -> Select Contact option.
- You need to fill in a subject title and attach a few screenshots of the issue and then you can request a live chat to find a solution.
Is Origin Safe For Credit Cards?
Yes, Origin is perfectly safe for credit cards. You might be feeling nervous because of their business tactics but it is similar to Steam as a Digital Rights Management or DRM platform. It can be considered as Steam with EA games only.
If you are still feeling doubtful about giving away your credit card details on the Origin website, just remember that EA is among the biggest gaming companies to exist in the world right now.
Companies like that typically keep customer details safe and secure. On a similar note, you should not worry about viruses when you download Origin because of the same reason.
I should mention that there was indeed a vulnerability that enabled a gamer to run malicious code on their computer. which was discovered by security researchers. Fortunately, Electronic Arts fixed the issue very quickly and there are no bugs like that now.
FAQ
Question: Should I put spaces or dashes in the credit card number?
Answer: No, you don’t need to put any spaces or dashes in the credit card number. Those will be added automatically as you type.
Question: Why can’t I click pay now on Origin?
Answer: You can’t click pay now on Origin because you probably haven’t checked the option for accepting the terms and conditions. After you do that, the pay now button will start working.
Question: Is Origin and EA account the same?
Answer: Yes, Origin and EA accounts are the same thing. You will have to use the same login username and password to access both accounts.
Final Thoughts
It can be frustrating when you can’t get early access to your favorite game just because of Origin. On the bright side, you don’t need to wait too long for Origin to take care of the situation.
Origin has also made it quite easy to get in touch with a professional to discuss any issue you might be facing, simply from the EA help website.
I suggest that you give it a break and sleep on it. When you use the credit card tomorrow, there’s a good chance you won’t face the same issue again.
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