How To Fix Skype Won't Send Or Receive Messages [Tested Fix]

Written By Steven Arends

You may use Skype to contact your family, friends, and colleagues regularly, but recently, you have faced your skype won’t send or receive messages.

Do you have trouble sending or receiving Skype messages? If your answer is yes, then you are not alone.

This post will show you how you resolve Skype sending or receiving messages troubles and why this issue happens.

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Why Won’t Skype Send Or Receive Messages?

Skype won’t send or receive messages because some of the most common bugs affecting Skype include troubles with instant messaging. The most likely cause has been a lack of or poor internet connection.

Internal settings are another reason for Skype instant messaging troubles.

Let’s have a look at how you resolve Skype sending or receiving messages troubles.

How To Check Skype Status

If you face Skype sending or receiving messages troubles, you need to understand what type of issues. To know the type of issues, first, you check the Skype Status page. If any problems have been reported, the site will notify you.

When you check the Skype Status page, you will see here well-known issues of Skype. If you don’t see any issues on this site, your Skype has faced other technical issues.

If your Skype instant messaging service isn’t working correctly, it may cause network problems, bugs, or servers issues. To check and fix these issues, you can solve your Skype messaging problem.

How to fix Skype not sending messages

One of the most common problems experienced by Skype users is message issues. To start fixing your problems, first, you can try restarting your system because restarting a system can solve any problem. It works like a charm.

You can also try running the Skype application as an administrator. Sometimes, it may help to prevent your problems.

There are some technical ways to help you to fix your Skype sending or receiving messages troubles. You can check all of them to find out the one of them that works for you. 

Here are the steps to fix Skype messages not sending issues:

1. Update Skype

If you face your Skype sending or receiving messages troubles, it may be bugs or glitches issues. Check if a newer version of Skype is available if your Skype functions aren’t working correctly.

In comparison to the latest releases, older Skype versions are more errors and glitches. If you’re using an older version of Skype, check for updates to fix the Skype messages issue. If you notice an update message, click it to download the most recent version of Skype.

Microsoft is continually making improvements to fix all kinds of bugs and glitches. To fix glitches, bugs, and other technical issues, Microsoft regularly updates the app. You must always try to be up to date with your Skype apps to prevent this issue.

Follow these steps to update Skype on Windows 10:

  1. Open your Microsoft Store.
  2. Select Library at the left side bottom corner of the window.
  3. Click Get Updates at the top of the right side Library window.update-skype
  4. Skype is showing into the apps lists if an update is available.
  5. Wait some time to finish the update.

For Windows 7 and 8 users:

  1. Open your Skype application.
  2. Go to Help.
  3. Click on Check for Updates. If an update is available, wait some minutes to finish the update.for-windows

After finishing the update, open your Skype apps again and check your problem is fixed or not. If your problem is not fixed, then try the next solution.

2. Check Your Internet Connection

To message with your friends, family, or colleagues, you need a good internet connection. Without an internet connection, you are not able to keep conversions with your people.

Sometimes, your internet connection is interrupted when you message your friends or families. Skype will not be able to send or receive messages if your Wi-Fi often disconnects or goes out. So, you need to ensure your internet connection stability.

You can check your internet connection speed to ensure your network connection stability. You can use Speedtest by Okala and Fast.com website to check your internet speed test.

If your internet speed is not good and stable, you need to check your cable connection or wireless channel. Use a suitable cable connection to get the highest internet speed on your computer.

Change the different wireless channels on your Wi-Fi router and check every channel to ensure which channel provides the best speed. You can also disconnect other devices that share the same connection.

3. Disable Proxy Servers

Another good solution is to disable your proxy servers. Proxy servers may block certain Skype functionality. To fix Skype sending or receiving messages troubles, disable or remove your proxy servers.

Follow these steps to disable or remove your Proxy Server:

  1. Press Windows Key + I on your keyboard to open your Windows Settings.
  2. Select Network and Internet to open network and internet settings.network-and-Internet
  3. Select the Proxy tab on the left side panel.
  4. Keep the Automatically detect settings switch turned on.
  5. Turn off the Manual proxy setup to disable the proxy servers.manual-proxy-setup
  6. Restart your system to apply settings.

4. Refresh Skype Server Connection

Skype server connection problem is another reason to face Skype sending or receiving messages troubles. You need to ensure your device is connected correctly to Skype’s servers when you face this problem.

To ensure that your device is correctly connected to Skype’s servers, you can use three simple commands.

You may ask:

How do I refresh my Skype chat?

Follow the step below to refresh the Skype server:

  1. Open a conversation with one of your contacts.
  2. Type /dumpsnp command and press the Enter button. They won’t see the commands you entered in, so don’t worry about it.
  3. Type /MSNP24 command and press the enter again.
  4. Log out of Skype. Please sign in again.
  5. Type and enter the remotelogout command.

Now, check your problem is fixed or not. If your problem is not fixed, then restart your computer and try again.

5. Check Your Presence Status

To prevent your Skype sending or to receive messages troubles, you need to check your current status on Skype. Changing your current Skype status is another effective way to fix your message issue.

If you set your current status Do Not Disturb mode, you can not receive any messages or notifications. So, you need to set your Skype status Available and check your notification settings.

Follow the steps below to check and change your status:

  1. Open your Skype account.
  2. Go to your account profile and set your account status Available.

If you want to get notifications when you use Do Not Disturb mode, follow these steps:

  1. Go to Skype Settings.
  2. Select Notification on the left side menu panel.
  3. Scroll down and find the Do Not Disturb section.
  4. Turn on chat and call notifications if you want.

do-not-disturbNote: You may not receive incoming message notifications if you are not signed in or the app is not running the app

6. Reset & Reinstall Skype

You can solve Skype sending or receive messages troubles to reset or reinstall your Skype. You can reset your Skype application so that previous settings are removed. You can also reinstall your Skype to create new files and remove all the corrupted files.

You may ask:

How do I reset my Skype settings?

Follow the steps to reset your Skype:

  1. Press Windows Key + I on your keyboard to open your Windows Settings.
  2. Select Apps to open Apps and Features.
  3. Find Skype and click on it to select Advanced options.advanced-options
  4. Scroll down and select Reset to reset the Skype settings.

Follow the steps to Reinstall your Skype:

  1. Press Windows Key and type Control Panel.
  2. Select Control Panel on the search result and open it.
  3. Select Uninstall a program.
  4. Find Skype to uninstall the program.
  5. Click on the right button and select Uninstall button to remove Skype.skype-uninstall
  6. Reinstall Skype again.

How To Fix Skype Messages Not Showing Up On PC

It is common to use both desktop and mobile versions of Skype. Sometimes, the device is not shown a message at the same time when you are away from your desktop and use Skype on your phone though they are both signed into the same account.

Follow the step below to fix Skype messages not showing up:

  1. Open a conversation with one of your contacts.
  2. Type /dumpsnp command and press the Enter button. They won’t see the commands you entered in, so don’t worry about it.
  3. Type /MSNP24 command and press the enter again.
  4. Restart Skype.

If your problem is not solved, please follow these steps to fix Skype messages not showing up:

First of all, to solve this issue, you need to make sure that Skype is no longer running.

  1. Press the Windows + R keys on your keyboard to open the Run program.
  2. Enter %appdata%\skype command into the Run and press Enter.
  3. Find the shared.xml file and delete it.
  4. Go to the folder with your Skype name in it and open it.
  5. Find the config.xml file and delete it.
  6. Press the Windows + R keys on your keyboard to open the Run program.
  7. Enter %appdata%\skype command into the Run and press Enter.
  8. Find and rename the Skype folder to Skype_Old.
  9. Restart your Skype.

I hope this solution is working for you to solve the problem.

Skype Not Sending Messages on Android and iPhone

Microsoft confirms that they have this problem, and they are working on it. This problem has now been resolved, and you should be able to send, receive, and sync your messages again.

To solve this problem, you need to refresh Skype.

Follow these steps to fix skype not sending messages on android or iPhone:

  1. Uninstall Skype
  2. Restart your android or ios device.
  3. Reinstall Skype.

Final Thoughts

After finishing all discussions, you know there are many reasons to fail Skype sending or receiving messages. Sometimes, this issue happens because of low-speed internet connection, bugs, glitches, or outdated versions of Skype.

This problem can also occur for your proxy problems, server connection, or current Skype status settings.

Here I describe how you solve Skype sending or receiving messages troubles step by step. After following all of these solutions, which one is works for you?

Leave your answer in the comment box, and feel free to share your experience with your friends and other readers.

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